About EKO Eko Clothing Private Limited is a Gurgaon-based startup creating women's apparel.
About the role
We're looking for a Customer Care Representative to own every customer conversation at Eko, across WhatsApp, Instagram, email and phone, and to manage Eko's Pinterest presence. What you'll handle
• Customer queries on WhatsApp, Instagram, email and calls, in English and Hindi
• Order tracking, delivery updates, returns and exchanges
• Complaints, handled calmly, with sizing and policies explained clearly
• COD order confirmation calls
• Coordination with suppliers, production units and courier partners
• Eko's Pinterest account: pins, boards and descriptions
• Excel trackers and straightforward reports
• AI tools for drafting replies and reports
• Weekly summary of customer feedback What we're looking for
• Graduate in any discipline
• 0–2 years in customer support or a similar role
• Confident spoken English and good Hindi
• Patience and strong convincing skills
• Excel (basic to advanced) and Canva
• Comfortable with AI tools, WhatsApp Business and Instagram Good to have
• Experience at a fashion, apparel or D2C brand
• Hands-on Pinterest experience
• Familiarity with order tracking tools (e.g. Shiprocket)
Location:
Gurugram (on-site)
· Full-time
· 6 days a week
· Immediate joining
How to apply
Apply here on LinkedIn, or send your CV to EKO.
[email protected]
📌 Customer Service Executive (Gurugram)
🏢 Eko Clothing
📍 Gurugram