Location:
On-site
- Bangalore, Hyderabad, and Noida Employment Type: Full-time Experience Level: Mid–Senior Level (5–10+ Years)

About the Role
We are looking for an experienced Cardiology Application Support Engineer (L2/L3) to lead the advanced support, administration, monitoring, and troubleshooting of mission-critical Cardiovascular Information Systems (CVIS) and Cardiology PACS (CPACS). In this role, you will be the technical backbone supporting high-stakes clinical areas including Cardiac Catheterization (Cath Lab), Electrophysiology (EP), Echocardiography, ECG/EKG, and Telemetry. You will work cross-functionally with cardiologists, clinical teams, third-party software vendors, and enterprise IT infrastructure teams to ensure zero downtime and optimal diagnostic imaging performance. What You’ll Do1. L2/L3 Incident & Problem Management
• Investigate, troubleshoot, and resolve complex L2/L3 issues across cardiology applications, clinical workstations, device interfaces, and end-to-end workflows within defined SLAs.
• Conduct Root Cause Analysis (RCA) on recurring incidents, data discrepancies, and transmission failures.
• Manage major incident resolution, coordinating directly with modalities, interface teams, and clinical departments to protect patient care continuity. 2. System Administration, Upgrades & Health Monitoring
• Oversee routine administration, user provisioning, proactive system health checks, patching, testing, and version upgrades for enterprise cardiology platforms.
• Monitor background batch jobs, data synchronization, interface queues, and study routing.




• Maintain comprehensive documentation, standard operating procedures (SOPs), knowledge-base articles, and disaster recovery runbooks. 3. Cardiology Domain & Modality Workflows
• Imaging & CPACS: Troubleshoot DICOM study acquisition, modality worklists (MWL), study reconciliation, archiving, and advanced diagnostic viewing workstations.
• ECG / EKG & Telemetry: Maintain ECG transmission pipelines, waveform acquisition, device gateways, and clinical review workflows.
• Cath Lab & EP: Support procedural documentation systems, hemodynamics, device data transfer, and structured physician reporting. 4. Healthcare Integration & Interoperability
• Diagnose and resolve interface bottlenecks spanning HL7 messages (ADT, ORM, ORU), DICOM transactions (C-STORE, C-FIND, C-MOVE), and EMR/EHR linkages.
• Partner with interface teams to resolve patient mismatch issues, failed message queues, and cross-system data flow disruptions. What You Bring to the Team
• Domain

Experience:
5–10+ years in Healthcare IT supporting clinical applications, specifically within Cardiology Informatics and Cardiovascular Imaging.
• Core Application Expertise: Hands-on production support experience with one or more of the following:
• Top Priority:



Change Healthcare CPACS, Fujifilm Synapse Cardiology / CPACS, GE MUSE, GE CCW (Centricity Cardio Workflow)
• Secondary / Valued: Philips ISCV, Philips Xper Information Management, GE Mac-Lab, Epiphany Cardiodispatch, PB3000
• Protocols & Standards: Deep, practical troubleshooting expertise in DICOM and HL7 standards.
• Infrastructure Fundamentals: Strong competency with Windows client/server platforms, basic SQL querying/database diagnostics, network connectivity analysis, and diagnostic hardware setups.
• Clinical Collaboration: Proven ability to communicate effectively under pressure with clinicians, physicians, cardiologists, and application vendors.
•

Education:
Bachelor’s degree in Computer Science, Healthcare Informatics, Biomedical Engineering, Information Technology, or equivalent practical experience. Nice-to-Haves
• Experience working within multi-site health systems, Integrated Delivery Networks (IDNs), or large hospital enterprise networks.
• Direct participation in CPACS migrations, large-scale software rollouts, or Go-Live cutovers. Why Join Us?
• Work at the intersection of cutting-edge health-tech and life-saving clinical workflows.
• Dynamic, collaborative engineering culture solving complex interoperability challenges.
• Competitive compensation, comprehensive health advantages, and continuous professional development opportunities. Interested in shaping modern cardiovascular care? Click Apply or reach out directly to our talent acquisition team

📌 Cardiology Application Support Engineer – (India)
🏢 Santeware Healthcare Solutions
📍 India