• 3-4 years of hands-on experience in contact center technology implementation and support.
• 3+ years of experience implementing and configuring Genesys Cloud CX across various modules and functionality areas.
• Strong understanding of Genesys Cloud architecture, features, administration, and implementation best practices.
• Experience in configuring and implementing core Genesys Cloud capabilities including Voice, Digital Channels (Chat, Email, Messaging), Routing, Queues, Skills, User Management, and Reporting.
• Experience integrating Genesys Cloud with external applications using Data Actions, REST APIs, Web Services, and OAuth.
• Basic proficiency in Genesys Cloud APIs, JavaScript, JSON, and integration technologies.
• Experience with Genesys Cloud Workforce Engagement Management (WEM) modules, including Quality Management,



Workforce Management, and Performance Management.
• Experience in CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics 365, or custom applications.
• Exposure to BYOC Cloud, SIP telephony, and telephony migration projects.
• Experience in multi-site or large enterprise contact center implementations.
• Genesys Cloud Certifications (Associate, Qualified, or equivalent).
• Ability to understand business requirements and translate them into Genesys Cloud configurations and solutions.
• Experience in preparing solution design documents, configuration guides, and implementation documentation.

📌 Genesys Cloud PS Consultant (Chennai)
🏢 Servion Global Solutions
📍 Chennai