Job Summary We are looking for a customer-focused, professional Email Support Executive to handle customer queries and provide email support. The candidate will respond to customer emails, resolve issues, provide product or service information, and ensure customer satisfaction. The ideal candidate should have good written English communication skills, basic computer knowledge, and the ability to handle multiple customer queries efficiently while working remotely.

Key Responsibilities
• Respond to customer queries through email in a professional manner.
• Provide accurate information about company products and services.
• Resolve customer complaints, questions, and service-related issues.
• Handle customer requests, refunds, cancellations, and order-related queries as per company policy.
• Maintain proper records of customer interactions.
• Follow email templates, company guidelines, and response procedures.




• Escalate complex customer issues to the appropriate department.
• Ensure timely responses to incoming customer emails.
• Maintain customer satisfaction through transparent and helpful communication.
• Follow up on unresolved customer requests.
• Manage multiple email conversations simultaneously.
• Maintain confidentiality of customer information. Required Skills
• Excellent written English communication.
• Good email writing and comprehension skills.
• Basic computer and internet knowledge.
• MS Office and Google Workspace.
• Typing speed of 25–35 WPM.
• Ability to handle customer complaints professionally.
• Problem-solving and multitasking skills.
• Attention to detail.
• Time management skills.

📌 Email Support Executive (India)
🏢 iConsultera
📍 India