• Profile: Customer Support Executive
•

Location:
Ahmedabad (Work from Office)
•

Experience:
2+ Years
•

Working Hours
8:00 AM – 5:00 PM US Central Time
• Shift (IST): 7:30 PM – 4:30 AM (Standard Time) / 6:30 PM – 3:30 AM (During US Daylight Saving Time)

About the Role
We are looking for a detail-oriented and responsible Customer Support Executive to manage data entry, meal order processing, and client communication for our food service operations. In this role, you will be responsible for accurately entering and maintaining meal orders, menus, and client site information in our Meal Order platform. Since the information entered directly impacts meal preparation and delivery, accuracy, attention to detail, and timely execution are essential. You will also assist clients with routine queries through email and chat while coordinating with the internal product team to resolve system-related issues.

Key Responsibilities
· Enter, update, and maintain meal orders, menus, and site information in the Meal Order platform.
· Ensure 100% accuracy by verifying all entries against source documents, spreadsheets, emails, and order forms.
· Identify and clarify missing, incorrect, or conflicting information with clients before processing orders.
· Ensure all orders are processed within the defined deadlines and daily cut-off times.
· Handle client queries through email, chat, and occasional phone calls in a professional manner.
· Maintain proper records of client requests, order modifications, and follow-up activities.
· Coordinate with the product and technical teams to report and resolve system-related issues.




· Provide explicit issue descriptions and steps to help the technical team investigate problems.
· Identify opportunities to improve existing workflows and minimize data entry errors. Required Skills & Qualifications
· Minimum 2+ years of experience in data entry, order processing, back-office operations, or customer support.
· Excellent attention to detail with a strong focus on data accuracy.
· Valuable working knowledge of MS Excel, MS Word, and MS Outlook.
· Strong written and verbal English communication skills, including grammar and spelling.
· Ability to understand and follow established processes and standard operating procedures (SOPs).
· Good problem-solving skills and the ability to identify and report discrepancies.
· Ability to manage multiple tasks while meeting deadlines.
· Willingness to work consistently during US business hours. Preferred Skills (Added Advantage)
· Advanced MS Excel knowledge, including sorting, filtering, VLOOKUP, XLOOKUP, and data validation.
· Experience working with web-based ordering platforms, ERP, CRM, or inventory management systems.
· Previous experience communicating with US-based clients.
· Exposure to food service, catering, hospitality, or institutional operations. What We Are Looking For
· A highly organized individual who values accuracy and accountability.
· Someone who takes ownership of assigned tasks and follows through on commitments.
· A professional communicator who can interact confidently with international clients.
· A team player who can coordinate effectively with internal departments.
· Someone who understands that even small data entry errors can impact overall business operations.
• Ø Apply on Gaurav.
[email protected]

📌 Customer Support Exe. (Ahmedabad)
🏢 Profusion Systems
📍 Ahmedabad