• Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Productivity and Accuracy
• Responsible for setting targets to the team members each day/week/month
• Complete the daily, weekly and monthly deliverables and check list
• Develop back up plan and focus on cross training the team
• Conduct regularly Team huddle and cascade information to team on any process or general updates
• Ensure to provide regular AR reports to Internal (Renault Group – Reporting Mangers + Leadership team) and External Stakeholders
• Ensure weekly review of process and create action plan to improve the process especially in below areas Make Zero defects Process Increase collections and minimize unapplied cash; Improve cash application Reduce/Eliminate unidentified cash Establish/Improve the governance with billing team to sort out the issues raised by customers Sub-ledger reconciliations Reduce Provision for Bad-debts Support customers by proposing policies or procedures to improve process Review process controls regularly and update controls to secure process




• Handle internal escalation as well as escalation from other stakeholders – First Point of contact for customers for escalations and service deliverables
• Handle Governance calls for review of performance, flag issues and share feedback
• Responsible for Induction and training plan for current joiners in process
• Timely SOPs review and ensure updation of any changes. Ensure updated trackers are updated on real time basis
• Quality check on sampling basis for accuracy and process deviation
• Identify and implement process improvement ideas
• Work under pressure, managing absenteeism, attrition and people issues
• Responsible for performance management and appraisals of the team for about 15-20 associates
• Handle team issues such as leave and attendance management
• People responsibilities include:
• Counsel and mentor team members and direct reportees
• Manage performance through coaching and regular feedback
• Identify training needs / gaps and coach team members and nominate for trainings to sharpen the skills
• Conduct one on one meeting with each team member at regular intervals
• Ensure the career development plan for each team member is adhered to

📌 Assistant Manager (Chennai)
🏢 Renault Nissan Technology & Business Centre India
📍 Chennai