Zoop Energy operates in the EV and mobility ecosystem, offering services related to EV charging, vehicle challans, and other mobility solutions. What You’ll Do
• Respond to customer queries across calls, emails, and digital channels.
• Assist customers with issues related to EV charging, challan payments, and related services.
• Help customers understand challan details, payment status, and resolution processes.
• Track and resolve customer complaints by coordinating with internal teams.
• Maintain records of customer interactions, issues, and resolutions.
• Follow up with customers to ensure timely resolution and a positive experience.
• Identify recurring issues and share feedback to improve customer experience. What We’re Looking For
• 6 months prior experience in a similar customer support role would be preferred.
• Strong verbal and written communication skills.




• A customer-first mindset with good problem-solving abilities.
• Basic computer skills and familiarity with spreadsheets.
• Willingness to learn, take ownership, and work in a quick-paced environment.
• Interest in EVs, automotive services, or digital platforms is a plus. Why Should you join us?
• Gain hands-on experience in customer support and customer experience management.
• Work on real-world challenges across EV charging, challan payments, and mobility services.
• Learn how product, operations, and support teams collaborate to solve customer problems.
• Develop communication, problem-solving, and customer-handling skills.
• Be part of a growing mobility and energy ecosystem with opportunities to learn and take ownership.

📌 Customer Support Intern (Pune)
🏢 Zoop
📍 Pune