We are looking for a Customer Success Executive with 2+ years of experience, who can independently manage enterprise clients across Bengaluru and Chennai. Job Overview As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes. The candidate will follow an alternating weekly schedule:
• Week 1: Chennai – Client meetings, implementations, training, and relationship management.
• Week 2: Bengaluru – Client meetings, implementations, training, and relationship management.
• Subsequent weeks: Continue alternating between Chennai and Bengaluru based on client requirements.

Key Responsibilities
Client Relationship Management
• Independently manage enterprise client accounts across Chennai and Bengaluru.
• Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services).
• Act as the primary point of contact for post-sales engagement, feedback, and escalations.
• Monitor client satisfaction, usage trends, and proactively address concerns. Implementation & Onboarding
• Understand client workflows and configure the platform to align with their processes.
• Plan and manage implementation and onboarding timelines with internal teams.
• Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live. Team Coordination




• Manage a small team of implementation or support executives.
• Assign tasks, review progress, and ensure timely client deliverables.
• Support team growth and performance with mentorship and guidance. Adoption & Retention
• Drive product usage and feature adoption across client organizations.
• Identify upsell/cross-sell opportunities in collaboration with account managers.
• Collect structured feedback and translate client needs into product insights. Travel & On-site Support
• Travel to client locations for implementation support, relationship management, and training as required. Issue Resolution
• Coordinate with support and product teams to resolve technical and functional issues.
• Document client-specific resolutions and maintain a shared knowledge base. Reporting & Documentation
• Maintain up-to-date documentation on client configurations, SOPs, and status reports.
• Share regular progress updates and success metrics with internal stakeholders. Qualifications and Skills Technical & Product Skills
• Good understanding of SaaS platforms, business process automation, and enterprise workflows.
• Prior experience in software onboarding, CRM/ERP configuration, or client success roles.




• Proficient in tools like ticketing systems, spreadsheets, and basic reporting dashboards. Customer-Facing & Leadership Skills
• Excellent verbal and written communication in English.
• Strong client management skills with experience working with senior stakeholders.
• Ability to lead a small team and handle multiple client accounts simultaneously. General Skills
• Minimum 1 year of experience in customer success, implementation, or software client engagement roles.
• Highly organized, self-driven, and solution-oriented with a bias for action.
• Bachelor’s degree in Engineering, Computer Applications, or a related discipline. Work Schedule and Location
• Work Type: Full time, On-site + Client Travel
• Base

Location:
Chennai and Bengaluru
• Travel: 40–60% (primarily within metro cities in India)
•

Working Hours
9-hour shift with flexibility
• Working Days: 5 days a week (Mon–Fri)

What We Offer
• Competitive Compensation: Salary + Travel Allowance + Incentives
• Career Growth: Path to Senior Customer Success Manager or Client Engagement Lead roles
• Culture: Ownership-driven, collaborative, and growth-oriented work environment
• Skill Development: Exposure to real-world enterprise use cases and SaaS delivery at scale Join Us If you’re passionate about creating great client experiences, love solving real-world business problems, and are ready to take ownership in the SaaS space—Colosseum Tech Solutions Pvt Ltd invites you to grow with us.

📌 Customer Success Executive – Enterprise SaaS (Bengaluru)
🏢 Colosseum Tech (FalconAVL)
📍 Bengaluru