Company Description: Meta Infotech Limited (An ISO 9001-2008 and ISO/IEC 27001:2022 certified company and listed in BSE as “METAINFO”) is a leading Information Technology firm. Meta Infotech is a comprehensive solution provider offering inventive solutions for the corporate world. Our activities encompass niche services specialising in IT infrastructure and Security management solutions. Meta Infotech came into existence in 1997, and since then has proactively involved itself in providing quality software and solutions to the corporate world. Meta Infotech has always won the best solution provider award for most of its products it has committed to promote
- right from Imperva, Zscaler, Palo Alto, Microsoft, SentinelOne, Symantec, Bluecoat, F5, ProofPoint to CrowdStrike. These formative years have seen Meta Infotech grow from a mere $5,000 investment to a $20 million company today. Zscaler Subject Matter Expert (SME) – Operations & Support (L2/L3)

Location:
Mumbai | Shift: General / 24x7 rotational |

Experience:
3–6 years Role Summary We’re looking for a hands-on Zscaler Operations SME to run and continuously improve a live Zscaler Zero Trust Exchange environment (ZIA, ZPA, ZDX, ZDLP). You’ll own run-state stability, act as the technical escalation point for incidents, manage policy changes through governance, and drive lifecycle and optimisation initiatives. This is an operations role. Core Responsibilities 1. Monitoring & Incident Management Monitor ZIA/ZPA service health, GRE/IPsec tunnel status, App Connector availability, and Zscaler cloud status (trust portal/admin alerts). Use ZDX to proactively identify and troubleshoot end-user experience issues (latency, application performance, device/network path problems). Act as the L2/L3 escalation point for connectivity, latency, authentication, and application access issues. Triage and resolve incidents related to ZCC,



App Connectors, PAC files, forwarding profiles, SSL inspection, and policy misconfigurations. Lead major incident bridges and coordinate with Zscaler TAC on P1/P2 cases through to resolution and RCA. 2. Policy Administration & Change Management Maintain and tune URL Filtering, Cloud Firewall, Cloud App Control, SSL Inspection, Sandbox, DLP, and CASB policies in line with business requirements. Manage ZPA application segments, segment groups, server groups, and access policies. Evaluate and implement change requests (current application segments, SSL inspection exemptions, allowlisting, policy exceptions) through the change advisory board (CAB), with risk assessment and rollback plans. Conduct periodic policy and configuration reviews to remove stale or redundant rules and align with security baselines. 3. Identity & Integration Maintain SAML/SCIM integration with IdPs (Entra ID, Okta, Ping); troubleshoot provisioning, group sync, and authentication failures. Maintain NSS / Cloud NSS and Log Streaming Service (LSS) feeds into SIEM/SOAR platforms (Splunk, Sentinel, QRadar), ensuring log continuity for compliance and audit. 4. Lifecycle & Continuous Improvement Manage App Connector and ZCC fleet health: capacity, version compliance, patching, and upgrade cycles. Review Zscaler release notes and assess the impact of platform changes and new features ahead of rollout. Produce periodic operational reports covering availability/SLA, threat and DLP incident trends, policy changes,



and capacity forecasts. Lead root cause analysis (RCA) for recurring issues and feed findings into policy, process, and architecture improvements. Maintain runbooks, SOPs, and configuration documentation, and transfer knowledge to L1/L2 teams. 5. Vendor & Stakeholder Management Act as the primary technical contact with Zscaler TAC and account teams. Present operational metrics, risks, and improvement recommendations to IT and security leadership. Support internal and external audits with evidence, configuration reports, and responses to observations. Technical Skills
- Must-have Zscaler: Strong hands-on administration of ZIA, ZPA, and ZDX, including admin portal, logging, alerting, and policy management. Networking: DNS, HTTP/S, proxies and PAC files, GRE/IPsec tunnels, routing basics, and SD-WAN failover behaviour. Identity: SAML 2.0, SCIM, and OAuth fundamentals for troubleshooting sync and authentication issues. Security: SSL/TLS inspection and its application impact, PKI and certificate lifecycle, DLP and CASB tuning. Troubleshooting: Zscaler web/firewall/ZPA logs, NSS log analysis, ZCC diagnostics, and packet capture analysis (Wireshark). Good-to-have Zscaler Browser Isolation, Deception, Cloud/Branch Connector, or Workload segmentation exposure. Qualifications & Certifications

Experience:
4+ years in network/security operations, including at least 2 years supporting a production Zscaler environment at L2/L3 level. Certifications: ZCCA-IA / ZCCA-PA or the current Zscaler administrator-level equivalent: required ZCCP-IA / ZCCP-PA or the current Zscaler professional/engineer-level equivalent: preferred Soft

skills:
Clear communication under pressure during incidents, strong documentation habits, and the ability to explain technical risk to non-technical stakeholders.

📌 Cyber Security Specialist (Mumbai)
🏢 Meta Infotech
📍 Mumbai