Job Summary We are looking for a proactive and detail-oriented Collections Executive responsible for managing outstanding receivables, ensuring timely payment collections, conducting regular customer follow-ups, preparing ageing reports, and performing account reconciliations.

Key Responsibilities
• Payment Follow-ups & Collections
• Follow up with customers for outstanding payments through calls, emails, and other communication channels.
• Ensure timely collection of dues as per agreed payment terms.
• Coordinate with customers to resolve payment-related queries and disputes.
• Escalate overdue accounts and delayed payments to the reporting manager.
• Maintain regular communication with customers regarding outstanding invoices.
• Ageing Reports & MIS
• Prepare and maintain daily/weekly/monthly accounts receivable ageing reports.
• Monitor outstanding balances across different ageing buckets (0–30, 31–60, 61–90, and 90+ days).
• Track overdue invoices and highlight high-risk accounts.
• Share collection status reports and payment updates with management.
• Maintain accurate records of collection activities and commitments.
• Reconciliation
• Perform customer account and ledger reconciliations.
• Reconcile payments received against outstanding invoices.
• Identify and resolve discrepancies in customer accounts.
• Coordinate with the accounts team for unapplied payments, short payments,



and excess payments.
• Ensure accurate posting and updating of collection entries.
• Coordination & Documentation
• Coordinate with internal sales, accounts, and finance teams for payment-related matters.
• Maintain customer payment records and follow-up trackers.
• Ensure proper documentation of receipts, outstanding invoices, and reconciliations. Required Skills & Qualifications
• Graduate in Commerce, Finance, or a related field.
• 2–4 years of experience in collections, accounts receivable, or credit control.
• Valuable understanding of payment follow-ups and outstanding receivables management.
• Hands-on experience in preparing ageing reports and MIS.
• Knowledge of customer ledger and bank reconciliation.
• Good command of MS Excel, including VLOOKUP, Pivot Tables, and basic formulas.
• Experience with ERP/accounting software such as SAP, Tally, or similar systems.
• Strong communication, negotiation, and follow-up skills.
• Good attention to detail and ability to meet collection targets. Key Performance Indicators (KPIs)
• Timely collection of outstanding payments.
• Reduction in overdue receivables.
• Accuracy of ageing reports and reconciliation.
• Number of overdue accounts resolved.
• Timely completion of customer ledger reconciliations.
• Adherence to collection targets and follow-up schedules.

📌 Collections Executive (Mumbai)
🏢 Helo.ai by VivaConnect
📍 Mumbai