Company Description Social Matters is a marketing agency focused on building strong, meaningful connections between brands and their audiences. The team combines strategic content creation, design, optimization, and advertising to help clients stand out in the digital space and sustain long-term growth. Specialists work closely with clients to understand brand aspirations, then translate them into effective campaigns that idealize, create, amplify, and optimize content across channels. The agency emphasizes collaboration between content, design, strategy, and client service teams to ensure clear communication and consistent brand experiences. Social Matters offers a dynamic, creative workplace where professionals can contribute to impactful digital marketing initiatives for diverse brands. Role Description The Key Account Manager is a full-time, on-site role based in the Greater Hyderabad Area, responsible for managing and growing relationships with strategic clients. This role focuses on understanding client business objectives, ensuring delivery of marketing solutions that align with those objectives, and serving as the primary point of contact for key accounts. Day-to-day responsibilities include developing account plans, coordinating with internal teams to execute campaigns, monitoring performance metrics, and preparing regular reports and presentations for clients. The Key Account Manager will address client queries,



manage expectations, identify upsell and cross-sell opportunities, and support issue resolution in a timely and professional manner. The role also involves contributing to business planning, participating in review meetings, and ensuring high levels of customer satisfaction and retention. Qualifications
• Strong account management and key accounts experience, with the ability to build long-term, trust-based client relationships.
• Analytical skills to interpret data, track campaign performance, and support business planning and decision-making.
• Customer service skills, including responsiveness, empathy, and clear communication when managing client needs and issues.
• Experience in marketing, digital media, or related fields, preferably within an agency or client-facing environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related discipline, or equivalent practical experience.
• Excellent verbal and written communication skills, with the ability to present ideas and results to internal teams and clients.
• Proven ability to work collaboratively with cross-functional teams and manage multiple projects in a fast-paced setting.
• Familiarity with CRM tools, reporting dashboards, and basic financial or revenue metrics related to account growth is an advantage.

📌 Key Account Manager (Hyderabad)
🏢 Social Matters
📍 Hyderabad