? We’re Hiring | Customer Service Executive – E-Commerce Ourshopee is looking for a customer-focused and proactive Customer Service Executive to join our Customer Service team. If you enjoy solving customer problems, handling conversations across multiple channels, and creating a great customer experience, we’d love to hear from you ? Position: Customer Service Executive ?

Location:
Gurugram || On-site (6 days) ?

Experience:
1–3 Years ?CTC Offered
- Upto 4.2 LPA ? What You’ll Do:
• Handle customer queries through calls, emails, live chat, WhatsApp & social media
• Assist customers with products, orders, payments, deliveries, returns and refunds
• Track and manage orders from placement to delivery
• Handle and resolve customer complaints within defined timelines
• Coordinate with warehouse, logistics, buying and finance teams
• Manage CRM records and customer support tickets
• Follow up on pending and unresolved cases
• Maintain service quality and customer satisfaction standards




• Prepare daily reports and maintain accurate customer records ? What We’re Looking For
• 1–3 years of experience in Customer Service, preferably in e-commerce
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Good knowledge of MS Excel & Google Sheets
• Experience with CRM/ticketing systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and teamwork skills ? Work Requirements ⏰ Rotational shifts ? Rotational week-offs ? Weekend & public holiday availability, if required ? Comfortable working from office If you have solid English communication skills and relevant e-commerce customer service experience, apply now Interested? Apply now or share your CV with us ? Send your CV to: [email protected]

📌 Sr. Customer Service Executive (Gurugram)
🏢 Ourshopee.com
📍 Gurugram