About Incuspaze: Founded in 2016, Incuspaze is a leading workspace solutions provider in India, offering over 4.5+ million sq. ft. across 80+ locations in 18+ cities. Through its innovative Space-as-a-Service model, Incuspaze delivers managed offices, coworking spaces and customized workspace solutions. Role Overview: We are looking for a friendly, customer-focused and detail-oriented professional to join our team as a Guest Relations Executive at our Hyderabad office. This is a full time, on-site role responsible for managing guest experiences, handling day-to-day front desk operations, coordinating reservations and ensuring excellent customer satisfaction. Key Roles &

Responsibilities:
• Greet and welcome visitors, clients and guests in a professional and courteous manner.
• Act as the first point of contact for visitors, clients and employees.
• Answer and direct incoming calls and emails to the appropriate departments or individuals.
• Manage and oversee meeting room reservations, ensuring availability and proper setup as per requirements.
• Maintain an organized and presentable front desk area, creating a positive first impression for all visitors.
• Handle visitor logs, issue visitor badges and ensure security protocols are followed.
• Respond to customer inquiries and requests promptly, providing accurate information and solutions.
• Ensure a high level of guest satisfaction by addressing concerns and resolving complaints professionally.
• Coordinate with facility, housekeeping,



security and operations teams to ensure smooth daily operations.
• Assist in organizing office logistics, including managing office supplies and vendor coordination.
• Support administrative tasks such as scheduling meetings, appointments and handling correspondence.
• Maintain a clean and efficient front desk, ensuring all necessary materials are stocked and readily available.
• Conduct regular follow-ups with clients and guests to ensure a positive experience.
• Assist in office events, client engagements and other activities as needed.
• Maintain guest feedback records and share relevant updates with the concerned teams. Required

Qualifications:
• Proven experience in a Guest Relations, Front Desk, Receptionist or Customer Service role, preferably in a corporate or hospitality setting.
• Solid communication and interpersonal skills, with the ability to maintain professionalism at all times.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
• Ability to manage reservations and appointments effectively and efficiently.
• A customer-oriented attitude with a solution-driven approach to handling inquiries and concerns.
• A bachelor's degree in Hospitality Management, Business Administration or any relevant field.
• Previous experience in customer service, hospitality or a similar role will be an advantage.

📌 Guest Relations Executive (Hyderabad)
🏢 Incuspaze
📍 Hyderabad