Technical Support Executive

Overview

We are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.

Key Responsibilities

- Provide technical support through calls, email, and chat
- Visit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and training
- Install, configure, and troubleshoot hardware, networking devices, servers, and GPU systems
- Coordinate with internal teams to resolve technical issues
- Maintain proper documentation of client queries and resolutions
- Work with the sales team to identify opportunities for upselling and cross-selling technical solutions
- Ensure timely responses and maintain qualified communication with clients at all times

Requirements

- Bachelor’s degree in IT, Computer Science, or related field




- Basic knowledge of computer hardware, networking, servers, and GPU systems
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Willingness to travel for client support
- Strong problem-solving skills and ability to troubleshoot issues independently

Other details

Office: Bhayander, Mumbai

Client Visits: Mumbai and outstation as required

Experience: 6 month – 1year experience

CTC : 10000 to 20000 per month depend on the interview

Fresher: for a fresher, we offer a 6-month internship, and after that, based on performance, full time opportunity

Stipend - 5000 per month

Skills:- Hardware troubleshooting, Hardware, Network and Graphics Processing Unit (GPU)

📌 Technical Support Executive (Mira Bhayandar)
🏢 Daten Wissen
📍 Mira Bhayandar