Job Description
– AGM (Service & Body Shop) 1. Position DetailsJob Title: Assistant General Manager (AGM) – Service & Body Shop Department: After-Sales / Service Operations & Body Shop Reporting To: Chief Executive Officer (CEO)

Location:
Trimulgherry, Secunderabad Industry: Automobile / 4-Wheeler Dealership Employment Type: Full-Time | On-Site 2. Job PurposeTo lead and manage the overall After-Sales operations, including General Service, Mechanical Repairs, Body Shop, Paint Shop and Customer Service functions. The AGM will be responsible for driving business growth, workshop productivity, labour sales, body shop revenue, profitability, customer satisfaction and operational excellence while ensuring compliance with OEM standards, company policies and statutory requirements. 3.

Key Responsibilities
A. Workshop & Service Operations Management
• Oversee day-to-day operations of the General Service and Mechanical Workshop.
• Ensure optimum utilization of manpower, service bays, tools, equipment and workshop infrastructure.
• Monitor workshop loading, job allocation, vehicle repair progress and delivery commitments.
• Drive workshop productivity, labour efficiency, bay utilization and turnaround time (TAT).
• Ensure adherence to OEM repair procedures, service standards and operating guidelines.
• Identify operational gaps and implement corrective measures to improve workshop performance. B. Body Shop & Insurance Operations
• Manage end-to-end Body Shop and Paint Shop operations.
• Monitor accident repair processes, job allocation and vehicle delivery timelines.
• Coordinate with insurance companies, surveyors and customers for claim approvals and settlements.
• Drive insurance claim conversion, accident repair business and body shop revenue.
• Ensure quality repairs, proper paint finish and timely vehicle delivery.
• Monitor rework percentage and improve first-time-right repair performance.
• Control material consumption, repair costs and body shop profitability. C. Customer Satisfaction & Relationship Management
• Ensure a consistent and superior customer experience across Service and Body Shop operations.
• Monitor customer complaints, escalations and resolution timelines.
• Drive improvement in Customer Satisfaction Index (CSI), customer retention and repeat business.
• Review customer feedback and implement corrective and preventive actions.




• Ensure effective coordination between Service Advisors, Body Shop Advisors and customer-facing teams. D. Financial & Business Performance
• Achieve monthly and annual targets for workshop revenue, labour sales and body shop business.
• Monitor service absorption, labour productivity, efficiency and operating expenses.
• Drive revenue growth while maintaining operational profitability.
• Control warranty, goodwill, rework and other operational costs.
• Prepare and review monthly business plans, budgets, forecasts and performance reports.
• Analyse business performance and take corrective action wherever required. E. Team Leadership & Manpower Development
• Lead and manage Service Advisors, Technicians, Workshop Supervisors, Body Shop Advisors, Denters, Painters and other support staff.
• Set performance targets and monitor individual and departmental productivity.
• Conduct regular performance reviews, coaching and development sessions.
• Identify training requirements and ensure technical and behavioural skill development.
• Build a performance-driven culture focused on accountability, discipline and continuous improvement.
• Ensure adequate manpower planning and optimum workforce utilization. F. Process, Quality & OEM Compliance
• Ensure compliance with OEM standards, dealership processes, safety guidelines and statutory requirements.
• Conduct regular workshop audits, quality inspections and process reviews.
• Implement process improvements to enhance operational efficiency and repair quality.
• Maintain workshop housekeeping, 5S, safety and cleanliness standards.
• Ensure proper documentation and adherence to warranty and service procedures. G. Inventory & Resource Management
• Coordinate with the Parts Department to ensure timely availability of spare parts and consumables.
• Monitor tools, equipment, workshop infrastructure and maintenance requirements.
• Ensure effective control of consumables, paint materials and other workshop resources.
• Minimize resource wastage,



vehicle idle time and operational bottlenecks. 4. Key Performance Indicators (KPIs)Performance will be evaluated based on the following parameters:
• Overall Service and Workshop Revenue
• Labour Sales Achievement
• Body Shop and Paint Shop Revenue
• Insurance Claim Conversion
• Workshop Productivity and Labour Efficiency
• Bay Utilization
• Customer Satisfaction Index (CSI)
• Customer Retention and Repeat Business
• Accident Repair Turnaround Time (TAT)
• Rework and First-Time-Right Repair Percentage
• Employee Productivity and Manpower Utilization
• Warranty Compliance and Cost Control
• Overall Departmental Profitability 5. Educational Qualification
• Diploma / B.
E. / B.
Tech in Automobile or Mechanical Engineering.
• MBA or relevant management qualification will be an added advantage. 6. Experience Requirements
• 10–15 years of overall experience in Automobile After-Sales Operations.
• Minimum 8 years of experience in managerial roles such as Service Manager, Workshop Manager, Works Manager, Body Shop Manager or equivalent.
• Mandatory: Proven experience managing both Service Workshop and Body Shop operations.
• Strong exposure to 4-wheeler automobile dealership operations.
• Experience with Maruti Suzuki, Hyundai, Tata Motors, Mahindra, Kia, Toyota or other reputed passenger vehicle brands will be preferred. 7. Skills & Competencies
• End-to-End Service and Workshop Operations Management
• Body Shop, Paint Shop and Insurance Claim Management
• Business Development and Revenue Generation
• Workshop Productivity and Profitability Management
• Customer Relationship and Escalation Management
• Team Leadership and Manpower Development
• Financial Planning, Budgeting and MIS Analysis
• OEM Process and Quality Compliance
• Operational Planning and Process Improvement
• Strong Communication, Analytical and Decision-Making Skills 8. Preferred Candidate ProfileWe are looking for a result-oriented automobile professional with solid leadership experience in managing both Service Workshop and Body Shop operations. The ideal candidate should have the ability to drive revenue growth, improve workshop productivity, manage insurance operations, enhance customer satisfaction and lead large teams while maintaining high standards of operational efficiency, repair quality and profitability.

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