About SingX: SingX is a Singapore-based FinTech company offering fast, secure, and cost-effective cross-border remittance and foreign exchange services. Our platform allows individuals and businesses to send and receive money globally with transparent fees and real-time exchange rates. With a growing presence across Asia and other regions, we are committed to delivering excellent customer experience and financial empowerment through innovation. Position Overview: We are looking for a dedicated and customer-focused Customer Service Executive to join our growing team. You will be the first point of contact for our users, addressing queries, resolving issues, and ensuring a seamless transaction experience. Your role is pivotal in upholding the company’s reputation for trust and efficiency. Key Roles &

Responsibilities:
1. Customer Support & Engagement:  Respond promptly to customer inquiries via email, phone, live chat, and other communication channels.  Provide accurate information about SingX services, processes, exchange rates, fees, and timelines.  Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and explaining the best solution. 2. Escalation Management:  Escalate unresolved issues to appropriate internal teams while ensuring timely follow-ups.  Liaise with partner banks, payment providers, and compliance teams as needed to support customers. 3.



Documentation & Reporting:  Maintain records of customer interactions, transactions, comments, and complaints.  Generate daily/weekly reports on customer service metrics and support ticket trends. 4. Feedback Collection & Service Improvement:  Gather customer feedback to identify common pain points and suggest service enhancements.  Work closely with the product and operations team to improve user experience based on insights.

Requirements:
 Proven customer support experience in a FinTech, remittance, banking, or payments company is preferred.  Strong communication skills (both written and verbal) in English.  Empathy, patience, and a strong customer-first attitude.  Ability to work under pressure and handle high-volume support requests.  Attention to detail, problem-solving skills, and multitasking abilities. Nice to Have:  Experience with cross-border payments or knowledge of remittance compliance/KYC.  Familiarity with MAS regulations and financial service industry standards. Work Schedule:  Shift-based role to support customers across different time zones (may include weekends and public holidays on rotation).

What We Offer
 A dynamic and collaborative work setting.  Opportunities for career growth and learning in a fast-growing FinTech company.  Competitive compensation and benefits

📌 Customer Service Executive- Fresher (Pune)
🏢 SingX
📍 Pune