Remote: Hybrid

Overview: Head - Information Technology (Gurgaon)Lenskart is India's biggest and fastest growing eyewear brand, with over 2000+ stores. Thebrand takes pride in being India's first D2C (Direct to Consumer) company, which designs,creates and sells its products directly to consumers across the country, without any middlemen.Apart from India, Lenskart now has presence in South East Asia, USA and Middle East. We aimto transform the way people see and experience the world by building eyewear experiences foreveryone and every purpose. We’re building Lenskart as a fashion destination for eyewear andare passionate about introducing design-led concepts and innovation that can deliverbreakthrough eyewear products and experiences. We are looking to hire a Head of InformationTechnology, who is a strategic thinker and has a deep understanding of technology with provenability to lead teams towards achieving organizational objectives. This role will report directlyinto our CIO and will be based in Gurgaon.Impact in this role:As Head of Information Technology, you'll lead the IT department, developing and executingstrategic plans across retail, plant, and corporate environments. Manage IT budgets, ensurenetwork security, and oversee global infrastructure. Collaborate with other departments, aligningtechnology with business objectives. Lead IT teams, foster innovation, and stay current withindustry trends. Drive efficiency, implement new technologies, and ensure the organization's ITinfrastructure meets operational needs across 2000+ stores, manufacturing facilities, anddistribution centers. Strong leadership, strategic thinking, and technical expertise are key.What will you be responsible for:● Strategic Leadership: Develop and execute IT strategies aligned with organizationalgoals. Provide visionary leadership to the IT department, guiding long-term technologydecisions.● Team Management: Lead and mentor IT teams, fostering a collaborative and innovativework culture. Oversee recruitment, training, and performance evaluations for IT staff.● Technology Infrastructure: Ensure the reliability, security,



and scalability of theorganization's IT infrastructure across stores, plants, and corporate hubs. Implement andmaintain hardware, software, and network systems to meet operational needs.● Retail & Expansion Operations: Build and standardize "Store-in-a-Box" deploymentmodels for rapid store rollouts with automated network, POS, iPad/tablet, andedge-device setup. Ensure high availability and offline resilience across all retail outlets.● Manufacturing & Supply Chain IT: Oversee high-availability network, SCADA/IoT, andhardware infrastructure across automated manufacturing facilities, prescriptionprocessing labs, and regional distribution centers (RDCs).● Budgeting and Resource Management: Develop and manage IT budgets, ensuringcost-effectiveness and resource optimization. Evaluate and recommend investments intechnology to enhance efficiency and productivity. Implement strong control over ITassets spread across the country to ensure ZERO pilferage—implement systems totrack assets and monitor usage.● Project Management: Oversee the planning and execution of complex IT projects,including M&A; tech integrations and global site expansions, ensuring timely deliverywithin budget. Collaborate with cross-functional teams to implement technologicalsolutions.● Security and Compliance: Implement and maintain robust cybersecurity measures tosafeguard sensitive data. Ensure compliance with relevant regulations and industrystandards (ISO 27001). Conduct regular System Audits to strengthen IT Security—Infraas well as Applications—collaborate with Application owners/administrators.● Stakeholder & Vendor Collaboration: Collaborate with executives, department heads,and pan-India telecom/ISP vendors to understand business needs, enforce SLAs, andalign IT strategies accordingly.



Communicate IT initiatives and achievements effectivelyto non-technical stakeholders.● Infrastructure Operations: Responsible for planning, implementation, and operations ofall technology infrastructures: Data centres, Network and Server services, ISP, GoogleWorkspace/collaboration services, Service monitoring, User support/Helpdesk, Servers,Storage & related software.● Tooling & Network Expertise: Must have deep operational knowledge of Cybersecuritytools like Web Application Firewall (WAF), Privileged Identity Access Management(PAM), SIEM, ZTA Micro-segmentation, and Encryption. Hands-on understanding ofEndpoint Network Security technologies like EDR, Firewall, IDS/IPS, SSL VPN, andSD-WAN.● Support Framework: Build and run a 24x7 support framework and DR/BCP strategy forstores, manufacturing plants, and logistics hubs.What we are looking for● Bachelor's or Master's degree in Information Technology, Computer Science, or a relatedfield.● 12+ years of experience in a senior IT leadership role with at least 5 years of directpeople management experience.● Demonstrated experience in high-growth Retail, D2C, Quick-Commerce, or ConsumerElectronics/Manufacturing sectors managing 1000+ remote sites or retail outlets.● Extensive experience in managing cross-functional IT teams and overseeing complex,enterprise-wide projects.● In-depth knowledge of IT systems, hybrid/cloud infrastructure, edge computing, andemerging technologies.● Familiarity with cloud computing, cybersecurity, data management, and OT/plantinfrastructure integration.● Ability to inspire and drive innovation within the IT team.● Ability to communicate effectively and partner across cross-functional teams andexecutive stakeholders.● Ability to translate technical concepts into understandable terms for non-technicalstakeholders.● Ability to adapt to evolving technologies and industry trends and flexibility to navigate adynamic and fast-paced work workplace.● Strong analytical and problem-solving abilities. Proven track record of making sounddecisions in challenging situations.

📌 Head - Information Technology (IT Head) (Gurugram)
🏢 Lenskart
📍 Gurugram