Working experience: No Experience

Overview: Key Responsibilities● Design and own the optometry excellence framework — setting standards for clinicalprotocols, refraction quality, and patient experience across all Lenskart touchpoints.● Lead end-to-end program management for optometry training, certification, andcontinuous career development initiatives at scale.● Collaborate with academic institutions, professional bodies (COI, IOIA), and industryexperts to benchmark best practices.● Drive audits, assessments, and quality reviews across stores; build data-drivendashboards to track optometry KPIs and clinical outcomes.● Identify skill gaps across the optometry workforce and design targeted upskillingprograms — e-learning, blended formats, and clinical workshops.● Lead a team of regional optometry trainers and clinical coordinators; coach and mentorfor professional growth.● Partner with product, technology, and retail operations teams to integrate clinicalstandards into store workflows and digital tools.● Represent Lenskart in external forums, conferences, and academic tie-ups to strengthenoptometry thought leadership.Continuous Improvement ProjectsThe role has direct ownership of structured CI initiatives that elevate clinical quality, operationalefficiency, and professional standards across Lenskart's optometry network.● Refraction Accuracy Programme — Establish baseline metrics, run periodic audits,and lead root-cause analysis cycles to systematically improve refraction accuracy scoresnetwork-wide.● Competency Certification Ladder — Design and iterate a tiered competencyframework for optometrists, from entry-level to advanced practitioner, with structuredassessments and recognition pathways.● Eye Exam NPS Improvement — Identify experience gaps through patient feedbackdata, co-design SOPs with store teams,



and track NPS improvement across the clinicaltouchpoint.● Clinical SOP Review Cycle — Lead quarterly review and update cycles for all clinicalSOPs, incorporating field learnings, technology changes, and evolving clinical evidence.● Digital Refraction Tool Adoption — Drive adoption of autorefractors, digitalphoropters, and tech-assisted eye exam tools, including training rollout, compliancetracking, and outcome measurement.● Training Impact Measurement — Build Kirkpatrick-aligned evaluation frameworks tolink learning outcomes directly to on-floor clinical performance metrics.Requirements: Eligibility● B.Optom / M.Optom from a recognised university; advanced certification in clinicaloptometry or healthcare management is a plus.● Minimum 10 years of experience in the optometry domain with demonstrableprogression into a senior or leadership role.● Must have held one or more of: a management role in optometry/eyecare operations;Assistant Professor or above in an optometry institution; or a senior role in optometrytraining / L&D.;● Deep clinical grounding in refraction, contact lens practice, binocular vision, and lowvision; familiarity with quality systems and clinical audits preferred.Skills & Competencies● Strong program management skills — ability to plan, execute, and track large-scaleinitiatives across geographies.● Excellent communication and facilitation skills across leadership, academic, andstore-floor audiences.● Data fluency — ability to interpret clinical and operational metrics and translate insightsinto action.● Experience designing curriculum or structured learning journeys; instructional designknowledge is a plus.● Hands-on experience leading CI projects using Lean, PDCA, Six Sigma, or equivalentmethodologies.● Strong stakeholder management and cross-functional collaboration skills.● Entrepreneurial mindset — comfortable building processes from the ground up in afast-moving environment.

📌 Program Manager - Vision Excellence (Gurugram)
🏢 Lenskart
📍 Gurugram