Company Description Property Junctions & Infrastructure Pvt. Ltd., established in 2004, is a leading Channel Partner firm with a strong presence across Pune, Mumbai, Goa, and Dubai. With over two decades of experience in the real estate sector, the company is recognized as a trusted strategic partner for both clients and developers. It offers end-to-end real estate solutions, including commercial and residential consulting, Vastu advisory, civil construction, interior fit-outs, and loan and financial assistance. The organization is driven by transparency, professionalism, and service excellence, with a strong focus on customer satisfaction and long-term relationships. Property Junctions is dedicated to helping clients make informed investment decisions while creating value, trust, and lasting partnerships. Role Description The Customer Relations Manager is responsible for managing and enhancing relationships with clients throughout the real estate transaction and post-sale lifecycle. This full-time, in office role is based in the Pune Division and involves daily interaction with clients to understand their requirements, address queries, and provide timely updates on property options and project status. The role includes coordinating with sales, operations, and developer teams to ensure smooth communication, handling escalations, and resolving issues to maintain high levels of customer satisfaction. The Customer Relations Manager will also track feedback,



maintain accurate client records, and contribute to process improvements that strengthen service quality and client retention. Regular in-person meetings, property visits, and participation in client events or presentations will be integral to the role. Qualifications
• Strong client relationship management and customer service skills, with the ability to handle inquiries, feedback, and escalations professionally.
• Excellent communication, negotiation, and interpersonal skills, including the ability to present information clearly and build trust with diverse stakeholders.
• Organizational and time-management skills, with experience in maintaining records, managing multiple client accounts, and following up consistently.
• Basic understanding of real estate principles, property consulting processes, and local market dynamics (prior real estate experience preferred).
• Proficiency in MS Office tools and CRM or customer management software for documentation, reporting, and tracking client interactions.
• Bachelor’s degree in Business, Marketing, Real Estate, or a related field, or equivalent professional experience.
• Ability to work on-site in the Pune Division, including conducting client meetings and property visits as required.
• Professional attitude, problem-solving mindset, and commitment to transparency, service excellence, and long-term client engagement.

📌 Customer Relations Manager (Pune)
🏢 PROPERTY JUNCTIONS AND INFRASTRUCTURE
📍 Pune