Position Purpose The Workstream Leader Support Lead is responsible for the IT support in the SAP aligned with FLUIDRA IT strategy defined according to internal procedures. – does it mean that the team will not cover the Manufacturing area? The assignment includes both managing the support service in the area and lead the maintenance and deployment of new capabilities in the SAP cross components. The candidate will also act as a team leader, resource planner and coordinating internal and external team members involved in the multiple projects within his / her domain. Major/key accountabilities Main Assignments:
• Manage the internal and external Team, including hiring, training, and performance management, to ensure that the team is aligned with the FLUIDRA's IT strategy and objectives. Build and manage the team to deliver required IT solutions.
• Estimate the efforts, workload and costs within the area and track the budget.
• Lead and perform the application support in the area. Responsible for managing the Support Team, assigning tasks, defining and following up KPI’s and overseeing day-to-day operations (first level support).
• Lead the regular SAP S/4HANA core maintenance tasks, release management, code version, involving both internal and external parties.
• Actively participate in the Project implementations where the area is involved.
• Manage expectations and day-to-day interactions with key stakeholders and sponsors.
• Ensure delivery excellence based on defined processes and service levels. Other Assignments:
• Support other workstream leads in the delivery of strategic cross-functional programs. Measures
• Stability of the platforms in scope. Maintenance KPI’s.
• Speed of value realization in project implementations.
• Effort required for software maintenance.
• Level of utilization and knowledge of users.
• Level of user acceptance and satisfaction.



Scope FLUIDRA’s SAP S/4 and Supply Chain applications. Authority/ decision making
• FLUIDRA’s IT Application Maintenance Support Roadmap.
• FLUIDRA’s SAP S/4 HANA roadmap.
• Scope definition for the projects within the area of responsibility.
• Implementation and Deployment Roadmap and Strategy for the projects in scope.
• Assessment of IT solutions, and support to business case generation. Challenges
• Working across time zones and cultures in a global / multinational environment.
• Exposure to conflicting priorities, driven by the different business lines.
• Complex IT landscape in a company with a very aggressive transformation roadmap.
• Change management of the users it switching to a digital mindset.
• Certain level of ambiguity, caused by the implementation of new procedures. Key contacts Internal External IT team members (central and local). Business Process Owner and Key users. Third party IT companies, including senior professionals from Big-4 consulting company. Education Required:
• Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred). Appreciated:
• Program Management / Project Management studies / certifications.
• Experienced in Industrial / Manufacturing companies. Experience Required:



The Workstream Leader Application Maintenance and Support must be an expert in his/her domain with a track record of competency in Application Maintenance of SAP and at least 15 years of relevant experience, including global programs / organizations.
• Sustained leadership in a large organization involving multiple stakeholders.
• Management skills, including Team leadership, personnel administration, budget ownership, staff training and development.
• Experience in SAP S/4 HANA implementations and maintenance (including Cloud).
• Experience in establishing financial and non-financial metrics and KPIs for reporting and performance management.
• Strong knowledge of software and infrastructure design/architecture processes.
• Experience in designing and managing a complex project roadmap/pipeline.
• Experience and knowledge in complex architecture and integration landscapes. Skills
• Ability to develop and guide a team of support analysts / technical engineers.
• Strong communication and interpersonal skills for both technical and non-technical audiences, ranging from business users to the Program Sponsors.
• Determination and proactivity, ability to work with minimal supervision.
• Demonstrated ability to work in multicultural and diverse environments.
• Excellent interpersonal and collaborative skills.
• Strong customer orientation and continuous improvement mindset.
• Ability to handle multiple priorities, ambiguity and rapidly changing environment.
• Highly developed problem-solving skills, tenacity, drive, creativity, planning and organizational abilities, solid prioritization skills
• Detail-oriented, analytical, and investigation skills.
• Eager to learn and continuously develop personal and technical capabilities.
• Ability to build knowledge and expertise within his/her team, acting as a role model.
• Ability to work under pressure.

📌 SAP Service Manager (India)
🏢 Fluidra
📍 India