Manager – Training (Process Training)

Location:
Gurgaon

Experience:
8+ Years Notice Period: Immediate to 1 Month Shift Timings: 24*7 Rotational Shifts Working Days: 5 Days Transport: One-way Transport Available Role Overview We are looking for an experienced Manager – Training to lead training operations, manage training teams, drive learning effectiveness, and ensure continuous improvement across training programs. The ideal candidate should have strong experience in BPO/operations training, team management, performance coaching, and client coordination.

Key Responsibilities
• Manage, develop, and mentor training teams while ensuring effective performance management, coaching, and skill development.
• Oversee new hire training programs, batch performance, trainer effectiveness, and trainee attrition.
• Plan and execute training strategies based on business requirements and operational needs.
• Drive continuous improvement initiatives for associates, trainers, and supervisors.
• Measure training effectiveness through performance metrics, feedback, and quality analysis.
• Apply innovative training methodologies, facilitation techniques, and accelerated learning approaches.
• Collaborate effectively with operations teams, business units, support functions, and clients.
• Conduct classroom observations and provide coaching,



mentoring, and developmental feedback.
• Ensure timely completion of training documentation, trainee tracking, attendance management, and administrative activities.
• Supervise learners throughout the training lifecycle, monitor progress, and provide readiness recommendations.
• Analyze quality and performance trends to identify improvement areas and drive business KPIs.
• Prepare and present training performance reports and key metrics to internal stakeholders and clients. Required Skills & Experience
• 8+ years of experience in Training/Process Training/Training Management (BPO/Contact Center Mandatory).
• Robust people management and leadership skills.
• Excellent verbal and written communication skills.
• Solid understanding of training metrics, quality parameters, and performance improvement.
• Ability to work in rotational shifts aligned with business requirements.
• Strong presentation, facilitation, and stakeholder management skills.
• Good analytical mindset with focus on achieving measurable outcomes.
• Team player with a willingness to learn and drive business success. Educational Qualification
• Graduation (Any Discipline) Interested Candidates can mail their cv at [email protected]

📌 Process Training Manager//International Voice Process (Gurugram)
🏢 INTERNATIONAL BPO
📍 Gurugram