This role is onsite the location is Nahur and it will be 6 days working About company Fatakpay is digital platform that gives salaried and self employed individuals in India to access personal loans Role Overview We are looking for a proactive ORM Executive to manage customer interactions across social media channels and support the organization's broader online reputation management efforts. This role focuses on maintaining service quality and ensuring the timely resolution of customer queries.

Key Responsibilities
1) Monitor and respond to customer comments, reviews, mentions, and direct messages. 2)Handle customer complaints and queries across various social media platforms. 3) Create and manage tickets through Locobuzz and coordinate with internal teams for resolution 4) Follow up with customers through social media, email, or calls as required 5) Ensure timely closure of customer concerns as per defined TAT. 6) Escalate critical and sensitive cases to relevant stakeholders . Eligibility / Qualification  Graduate / Postgraduate in relevant field Experience Required -2+ years of relevant experience
- Industry Preference: Fintech / NBFC / Lending / Financial Services

📌 Social Media Analyst (Mumbai)
🏢 Fatakpay
📍 Mumbai