Company Description Craftworld Events Pvt Ltd is a leading event management company operating across India, with key offices in Mumbai, Delhi, Bengaluru, and other major cities. The company delivers end-to-end services including event management, entertainment, brand promotion and activation, as well as booth design and fabrication. Known for creativity, efficiency, and strict adherence to deadlines, Craftworld Events has built a strong reputation for flawless event execution. The team focuses on strategic, proactive recommendations, cost-effective solutions, and close collaboration with clients. A relationship-driven approach ensures superior service and long-term partnerships. Role Description The Manager
- Client Servicing (Event Background Mandatory) is a full-time, on-site role based in Mumbai. This role is responsible for managing client accounts, understanding event objectives, and translating client requirements into clear briefs for internal teams. The manager oversees end-to-end client communication, coordinates with production and creative teams, and ensures timely, high-quality event delivery. Daily tasks include handling client queries, preparing proposals and presentations, tracking project timelines, and monitoring budgets to ensure client satisfaction.



The role also involves on-ground support during events, post-event review and feedback collection, and identifying opportunities for account growth and long-term partnerships. Key Responsibility
• Strong client-facing skills, including experience in Client Services and Client Relations within the event management industry.
• Proven ability to drive high Customer Satisfaction through effective Communication and relationship management.
• Background in Customer Service, with a focus on handling queries, resolving issues, and maintaining qualified client interactions.
• Previous experience in event management or agency environments; event background is mandatory.
• Excellent planning, coordination, and organizational skills, with the ability to manage multiple projects and deadlines.
• Comfort working on-site during events, including evenings or weekends as required by project schedules.
• Bachelor’s degree in Marketing, Communications, Event Management, Business, or a related field is preferred.
• Proficiency in MS Office and presentation tools; strong spoken and written English, with additional local language skills an advantage.

📌 Manager - Client Servicing (Event Background Mandatory) (Mumbai)
🏢 CraftWorld Events
📍 Mumbai