A talented Sr Software Systems Engineer to support ServiceNow team This role will lead the design implementation and optimization of ServiceNow IT Operations Management capabilities including Discovery Service Mapping Event Management and CMDB governance within a complex enterprise environment Responsibilities Serve as the technical expert for ServiceNow ITOM capabilities including Discovery Service Mapping Event Management Certificate Management and CMDB integration
• Horizontal Discovery Patterns
• ServiceNow Patterns, Probes, and Sensors
• Cloud Discovery Patterns
• Extension Patterns
• Pattern Sections, Operations, and Parse Strategies
• Custom CI Identification Logic
• Discovery for non-standard/proprietary applications
• Troubleshooting and extending OOB Discovery Patterns Configure tune and troubleshoot ServiceNow Discovery including MID Server configuration credential management patterns probes and sensors and discovery error resolution Maintain CMDB integrity through identification and reconciliation rules data normalization relationship mapping and alignment with CMDB governance and ITIL best practices Discover and manage cloud resources in GCP including cloud native services dynamic infrastructure and integration of cloud assets into the ServiceNow CMDB Design and implement automation using ServiceNow workflows Flow Designer APIs and integrations with monitoring and infrastructure tools Perform systems performance analysis and root cause analysis of production incidents including participation in 24*7 coverage as needed Complete hands-on development within the ServiceNow platform including but not limited to client scripts business rules ui actions ui policies data policies workflow flow designer integration hub spokes script includes catalog items portal widgets ui pages event and alert rules Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendors best practices Lead upgrade patch skip remediation ensuring compliance with the Sabre ServiceNow Development standards and vendors best practices Take ownership of high level complex business requirements and works them to completion Understand business user stories requirements to provide the technical design and solution for product enhancements recent features Deliver product enhancements new features and defect fixes on time and error free Provide updated documentation of all product work including but not limited to design documentation technical operations support documentation and release notes Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools Qualifications and Education Requirements Bachelor masters degree in computer science Information Technology or a related field Minimum of 7-8 years of experience implementing and administering ServiceNow ITOM capabilities including Discovery Service Mapping and CMDB integration Strong understanding of enterprise infrastructure components including servers networks cloud platforms containers and applications Strong understanding of network architecture SOA object oriented analysis and design and application development methodologies Proven ability to manage competing priorities with minimal supervision Exceptional interpersonal skills including teamwork facilitation and negotiation Strong knowledge of ServiceNow platform architecture modules and functionalities Handson experience in configuring Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists complex workflows and Solution migration to higher environment Experience in developing ServiceNow integrations using APIs web services and data Ideal Candidate Profile Deep ServiceNow ITOM expert who can independently lead discovery architecture and CMDB governance initiatives Strong communicator who can bridge the gap between complex technical solutions and nontechnical business stakeholders Strategic thinker who can develop long term roadmaps while staying engaged at the operational level Collaborative team player who works effectively with technical teams business users and vendor partners Brings technical depth professionalism and accountability to every engagemen