Experience:
5–10+ Years Locations: Bangalore | Hyderabad | Noida Work Mode: On-site

About the Role
We are looking for an experienced Cardiology Application Support Engineer (L2/L3) to provide advanced application support, administration, monitoring, troubleshooting, and maintenance for enterprise Cardiology and Cardiovascular Information Systems. The ideal candidate should have hands-on production support experience with platforms such as Change Healthcare CPACS, Fuji CPACS, MUSE, and GE CCW, along with robust knowledge of Cardiology workflows, DICOM, HL7, and clinical application integrations.

Key Responsibilities
• Provide L2/L3 support for enterprise Cardiology applications.
• Troubleshoot complex application, interface, workstation, and device connectivity issues.
• Support Cardiology PACS (CPACS), ECG/EKG, Cath Lab, EP, and Echocardiography workflows.
• Monitor application performance, availability, interfaces, and device connectivity.
• Troubleshoot DICOM routing, HL7 messaging, and clinical data integration issues.
• Perform Root Cause Analysis (RCA) for recurring production incidents.
• Coordinate with clinical users, infrastructure teams, vendors, and application teams.
• Support application upgrades, migrations, configuration, testing, and maintenance.
• Ensure system availability and compliance with operational SLAs.



Required Technical SkillsCardiology Applications:
• Change Healthcare CPACS
• Fuji CPACS
• MUSE
• GE CCW
• ISCV
• XPER
• MacLab
• Epiphany
• PB3000 Technical Knowledge:
• DICOM and HL7
• Cardiology PACS / CPACS
• ECG/EKG workflows
• Cath Lab and Electrophysiology (EP)
• Echocardiography and Telemetry
• Medical device integration
• SQL / Database troubleshooting
• Windows workstation and server environments
• Application monitoring and incident management Experience & Qualifications
• 5–10+ years of Healthcare IT / Clinical Application Support experience.
• Strong hands-on L2/L3 production support experience.
• Experience supporting enterprise Cardiology applications.
• Knowledge of healthcare interoperability and clinical workflows.
• Bachelor's degree in Computer Science, IT, Biomedical Engineering, Healthcare Informatics, or a related discipline.
• Strong analytical, troubleshooting, and communication skills. Important Candidate RequirementCandidates must have practical, hands-on production support experience with Cardiology applications, particularly Change Healthcare CPACS, Fuji CPACS, MUSE, or GE CCW. Interested candidates are encouraged to apply.

📌 Cardiology Application Support Engineer –/ (Bengaluru)
🏢 Santeware Healthcare Solutions
📍 Bengaluru