We are looking for a zero-to-one business builder to construct our offline retail strategy from scratch. You will own the complete offline retail lifecycle—from micro-market site selection, lease negotiations, and store design to customer experience journeys, daily operations, and store-level P&L; performance.

Key Responsibilities
• Retail Expansion & Real Estate: Define city-wise rollout strategy, identify high-footfall micro-markets, negotiate property leases, and evaluate location-level ROI and rental benchmarks.
• Store Build & Infrastructure: Standardize Univest store formats, collaborate with architects/vendors, manage store launch budgets, and create repeatable opening SOPs.
• Customer Experience (CX) Design: Map the physical customer journey across walk-ins, account opening, product education, and support; integrate offline interactions with Univest’s digital CRM.
• Store Operations & Commercial Performance: Own store-level unit economics, customer acquisition costs, demat account activations, and overall store profitability.
• Governance & Regulatory Compliance:



Ensure all physical locations strictly adhere to financial services, exchange, and regulatory guidelines regarding customer interaction and data privacy. Key Performance Indicators (KPIs)
• Number of store/experience centre launches executed on schedule
• Capital expenditure efficiency and cost per store launch
• Walk-in footfalls, lead generation, and Demat conversion rates
• Store payback period, revenue, and contribution margin per store Ideal Candidate Profile
• 8–15 years of leadership experience in retail network expansion, real estate acquisition, store operations, or omnichannel strategy.
• Background in consumer-facing industries such as fintech, banking, telecom, electronics, or contemporary retail formats.
• Demonstrated track record of opening and managing a multi-city physical footprint from pilot phase to scale.
• Deep financial discipline around store-level unit economics, rent-to-revenue ratios, and payback cycles.

📌 Head – Offline Retail Expansion (Gurugram)
🏢 Univest
📍 Gurugram