The Opportunity As an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex workplace. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure” What You’ll Contribute
• Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely in the incident management tool.
• Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus. What We’re Seeking
• Experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Proven communications skills (verbal and written).
• 1-3 years of experience.
• Knowledge on MSDN accounts, WebEx account & Software Assignment.




• Knowledge on ITIL Framework and Terminologies.
• Demonstrated problem solving capabilities.
• Route/Assign tickets to the appropriate support group, if necessary.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Knowledge on Software Center Configuration Manager, Software center & RSA.
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off. Our Offer to You
• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

📌 Corporate IT Operations-Specialist (Bengaluru)
🏢 FICO
📍 Bengaluru