?Position: Customer Success Associate-Intern ?

Location:
Delhi(Panchsheel Park), Onsite ?️Working Days: Monday to Friday ?Duration of Internship: 3-month full-time internship Conversion: Performance-based conversion to a full-time Customer Success Analyst role About Fundamento: We’re on a mission to reinvent how enterprises talk to their customers At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders
- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services
- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants
- this is your chance to work at the heart of the AI revolution. Role Overview: We’re hiring Customer Success Associate(CSA) Interns to work at the intersection of data, product, and AI. This role is designed for individuals who want hands-on exposure to how AI systems are deployed and scaled in enterprise environments. You won’t just observe; you’ll actively help solve real business problems alongside Customer Success, Product, and Tech teams.

Key Responsibilities
● Clean, structure and analyse large datasets to deliver actionable insights for clients and internal teams ● Support in building and refining AI workflows, including prompt writing (based on interest)



● Conduct quality audits to find product gaps and inefficiencies, and improve the client experience ● Collaborate closely with Customer Success, Product, and Engineering teams ● Contribute to ongoing process improvements and operational efficiency ● Gradually take on ownership of client accounts and relationships as you build product and domain knowledge ● Be a trusted point of contact for clients, handling queries and concerns with empathy and clarity What We’re Looking For ● Robust analytical thinking and comfort working with data ● Empathy, patience and a customer-first mindset when handling queries and concerns ● High ownership and willingness to learn in a fast-paced environment ● Clear communication, able to explain data simply to clients and colleagues ● Attention to detail and problem-solving mindset ● Prior exposure to data, analytics, or AI tools is a plus (not mandatory) ● Comfort with advanced Excel (Mandatory) ● Interest in building a long-term career in Customer Success, with willingness to move along with analysis into client-facing work Why This Role? ● Work on real enterprise use cases, not dummy projects ● Gain first-hand exposure to how AI is applied at scale in businesses ● Opportunity to work closely with cross-functional teams and influence outcomes ● Steep learning curve with high ownership from day one.

📌 Customer Success Associate- Intern (India)
🏢 Fundamento
📍 India