Guest Relation Executive is responsible for creating a memorable guest experience by providing personalised service, addressing guest needs, handling feedback, and ensuring guest satisfaction throughout their stay. The role serves as a key point of contact between guests and hotel departments to maintain the highest standards of hospitality.

Key Responsibilities
• Welcome and assist guests during arrival, stay, and departure.
• Ensure VIP guests, repeat guests, and special occasion guests receive personalised attention.
• Handle guest requests, enquiries, complaints, and feedback promptly and professionally.
• Coordinate with Housekeeping, F&B;, Engineering, and other departments to fulfil guest requirements.
• Conduct regular guest interactions and courtesy calls to ensure satisfaction.
• Monitor guest comments on online platforms and internal feedback systems.
• Assist in resolving service recovery situations and follow up to ensure guest satisfaction.
• Maintain accurate guest preferences and profiles in the hotel management system.
• Support check-in and check-out procedures during peak operational hours.
• Promote hotel facilities,



services, and ongoing promotions to guests.
• Prepare daily guest reports, VIP arrival reports, and feedback summaries.
• Ensure compliance with hotel standards, policies, and brand guidelines. Qualifications & Experience
• Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.
• 1-3 years of experience in Front Office, Guest Relations, or Customer Service within the hospitality industry.
• Freshers with excellent communication skills may also be considered. Skills & Competencies
• Excellent communication and interpersonal skills.
• Solid guest service orientation and problem-solving ability.
• Pleasant personality and professional appearance.
• Ability to handle difficult situations calmly and effectively.
• Good knowledge of MS Office and hotel PMS systems.
• Strong coordination and multitasking skills.
• Guest satisfaction scores (GSS).
• Online review ratings and guest feedback.
• Resolution time for guest complaints.

📌 Guest Relations Executive (Chennai)
🏢 Raintree, St Mary's
📍 Chennai