About the Company
A leading multinational company in industrial heating and energy solutions is looking for an experienced Service Manager to lead regional service operations. The company offers industrial boilers, thermic fluid heaters, burners and related heating solutions.

About the Role
Service Manager – Industrial Heating. The candidate will be responsible for managing regional service operations, installation, commissioning, customer relationship management, troubleshooting and service delivery to ensure high customer satisfaction and equipment performance. Responsibilities
• Job Title: Service Manager
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Location:
Ahmedabad, Gujarat
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Experience:
10–15 Years Job Purpose
• The candidate will be responsible for managing regional service operations, installation, commissioning, customer relationship management, troubleshooting and service delivery to ensure high customer satisfaction and equipment performance.

Key Responsibilities
• Installation, Commissioning and Demonstration
• Ensure timely installation and commissioning of boilers, thermic fluid heaters, burners and related service solutions.
• Conduct product demonstrations and guide customers on efficient equipment operation.
• Identify opportunities for fuel savings through operational improvements. Customer Relationship Management
• Act as the primary point of contact for customers.
• Handle customer enquiries, service requests and escalations.
• Build strong customer relationships and ensure customer satisfaction. Complaint Management and Troubleshooting
• Diagnose technical problems and conduct root cause and failure analysis.
• Coordinate with field service teams to resolve customer complaints within defined timelines.
• Implement corrective and preventive actions. Warranty and Preventive Maintenance
• Conduct warranty-period visits and proactive equipment inspections.




• Recommend preventive maintenance schedules to minimise equipment breakdowns.
• Guide customers on equipment operating practices. Performance Monitoring and Validation
• Conduct equipment performance validation and efficiency trials.
• Analyse field performance data and identify improvement opportunities.
• Coordinate with engineering teams for product improvements. Service Partner Management
• Manage and monitor authorised service and installation partners.
• Conduct technical audits of installation and commissioning activities.
• Ensure compliance with technical and safety standards. Value-Added Service Solutions
• Drive service enquiries and execution of reliability assessments, equipment health checks, HAZOP studies and IIoT-based solutions.
• Identify opportunities for additional service business. MIS and Performance Management
• Maintain service trackers and submit regular MIS reports.
• Monitor regional service KPIs and improve service efficiency.
• Track customer complaints, resolution timelines and service performance. Qualifications
• Qualification: BE / B.
Tech (Mechanical, Electrical or Instrumentation) Required Skills Required Skills and Competencies
• Solid knowledge of industrial boilers and thermic fluid heaters.
• Experience with oil and gas burner systems.
• Hands-on experience in installation and commissioning.
• Knowledge of field instrumentation and PLC systems.
• Experience in efficiency trials and preventive maintenance.
• Knowledge of root cause analysis and troubleshooting.
• Customer relationship and escalation management.
• Regional service operations and team handling. Preferred Skills Candidates from industrial boiler OEMs, thermic fluid heater manufacturers, burner manufacturers, industrial heating equipment companies or their authorised service organisations will be preferred. Interested candidates can share their profiles to [email protected]

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