Extend support to the Nodal Officer in managing activities pertaining to the Banking Ombudsman related complaints.
• Ensuring quality of responses along with adherence to TAT.
• Ensuring escalation and follow ups with respective units
• Liasoning with RBI officials for E2E closure of cases.
• RCA of all BO / RBI Complaints
• Proactively identifying, analyzing and improving upon existing business processes for optimization.
• Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.
• Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.
• Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.
• Ensuring that letters / notices received at nodal desk are actioned / logged .
• Banking Product & Process Knowledge 4-10 Years of experience.
📌 Support Manager (India)
🏢 HDFC Bank
📍 India
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