- Troubleshoot and solve customer technical
issues.

- Support inquiries via Zendesk and Dialpad.

- Resolve escalated technical problems.

- Install and update CORRIDOR software.

- Refresh Customer Test Environments.

- Use SQL queries for troubleshooting.

- Collaborate with peers and management.

- Provide transparent guidance to clients.

- Maintain operational processes.

- Document bugs and gather information.

- Contribute to knowledgebase.

- Adhere to SLAs and timelines.

Requirements

- Bachelor's
degree preferred, but Associate's degree with 2 years experience accepted.

- Proficient
in SQL for data analysis and issue resolution.

- Knowledge
of Windows Server administration and troubleshooting.

- Skilled
in managing Microsoft IIS for web services.

- Comfortable
teaching software use to others.

- Independent
and productive in office or remote settings.

- Available
for on-call support after hours and weekends.

📌 Technical Support Engineer-Night Shift (Hyderabad)
🏢 Leading
📍 Hyderabad