Please DO Not Call: DM on WhatsApp. Please call (phone hidden). People with Excellent Communication Skills Only. Customer Service Support Specialist, Level I,II and Senior CSSS

Location:
South Delhi, Near Hauz Khas, Kalu Sarai Employment Type: Full-time Shift: Rotational (24×7 Operations, including Night Shifts) Preference: South Delhi within 5 km range Send Resumes to HR: Cell # (phone hidden), [email protected]

About Us
We are a U.
S.-focused trucking support company providing 24×7 customer service and logistics support to clients across the United States. We are looking for experienced customer service professionals who excel in communication, problem-solving, and delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities
• Handle customer interactions through voice and chat channels professionally and efficiently.
• Resolve customer queries, concerns, and escalations while maintaining high service standards.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Provide accurate information and maintain detailed records in CRM and support systems.
• Meet productivity, quality, and customer satisfaction targets.
• Build positive customer relationships through effective communication and problem-solving.




• Follow company processes and ensure compliance with client requirements. Requirements
• Bachelor's degree, diploma, or equivalent qualification.
• 3–5 years of experience in an international BPO handling both voice and chat processes is mandatory.
• Excellent verbal and written English communication skills.
• Strong customer handling, conflict resolution, and interpersonal skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Proficiency in CRM tools and MS Office applications is preferred.
• Willingness to work rotational shifts, including night shifts aligned with U.
S. business hours.
• Fluent, natural English communication.
• Clear pronunciation and strong enunciation.
• A neutral or minimal accent that is readily understood by North American customers.
• Confidence handling high-volume phone conversations.

What We Offer
• Market-competitive salary with performance-based incentives.
• Opportunities for learning and professional development.
• Clear career progression:
• Customer Service Support Specialist → Team Lead → Assistant Manager → Operations Manager
• Supportive work culture, employee engagement activities, and long-term career opportunities.

📌 Customer Service Support Specialist (New Delhi)
🏢 Haulmate
📍 New Delhi