Company Description BETA is a dynamic, product-based software company focused on engineering high-performance digital solutions. The organization designs, builds, and launches proprietary software products that serve both everyday users and large enterprises. Its portfolio ranges from intuitive consumer applications to robust, scalable platforms that streamline complex business workflows. With an emphasis on technical excellence and human-centric design, BETA delivers secure, powerful, and accessible software. Team members contribute to solutions that create immediate value and exceptional user experiences. Role Description This is a full-time, on-site Customer Service Representative role based in Tiruvallur. The person in this role will respond to customer inquiries via phone, email, and chat, providing clear, accurate, and courteous support. Responsibilities include resolving product and service issues, guiding users through features, escalating complex cases to relevant teams, and documenting interactions in the support system. The role also involves monitoring customer feedback, identifying recurring issues, and contributing to process improvements that enhance customer satisfaction.



Collaboration with product, technical, and operations teams is expected to ensure consistent, high-quality customer experiences. Qualifications
• Solid customer service and customer support skills, with the ability to handle inquiries and issues efficiently.
• Focus on customer satisfaction and customer experience, including active listening and empathy in every interaction.
• Experience working as a Customer Service Representative or in a similar client-facing role.
• Clear, professional communication skills in English; additional language abilities are an advantage.
• Comfort with using CRM or ticketing tools and learning new software products.
• Ability to work on-site in Tiruvallur, manage time effectively, and handle multiple cases in a fast-paced environment.
• Problem-solving mindset, attention to detail, and a commitment to continuous improvement.
• High school diploma or equivalent required; a diploma or degree in business, communications, or a related field is beneficial.

📌 Customer Service Representative (Thiruvallur)
🏢 Beta
📍 Thiruvallur