Roles and Responsibilities
- Provide technical support to customers through phone calls, emails, or chats.
- Troubleshoot and resolve customer issues related to software products.
- Collaborate with internal teams to identify solutions for complex problems.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets set by management. Desired Candidate Profile
- Fresh graduate (B.
Tech/BE) with 0-3 years of experience in IT industry.
- Solid communication skills in English language.
- Proficiency in basic computer knowledge and MS Office applications.