Roles and Responsibilities
- Provide technical support to end-users through phone, email, or in-person visits for hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot and resolve technical problems using various tools such as antivirus software, backup solutions, firewalls, etc.
- Configure recent user accounts on Active Directory and set up Outlook configurations for employees.
- Perform routine maintenance tasks like disk space monitoring, memory checks, and Windows updates to ensure optimal system performance.
- Collaborate with vendors to resolve complex technical issues that require escalation. Desired Candidate Profile
- 1-5 years of experience in IT Service Desk or Technical Helpdesk environment.
- B.
Tech (Computers) degree required; relevant certifications preferred (e.g., CompTIA A+).
- Strong knowledge of desktop support principles including hardware troubleshooting and software installation/configuration.

📌 Service Desk Engineer (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru