Assistant Manager JD Team Manager-OperationsResponsibilities
- Meets the internal and external SLAs
- Experience in Field Collection with DRA
- Manages the shrinkage and attrition for the teams
- Designs and executes dialer strategies
- Able to design the KPI/KRA in line with the business.
- Fair idea about the revenue calculations and P&L;
- Maintain a working knowledge of all current Process guidelines
- Identify improvement opportunities related to the team programs and processes
- Confirm compliance to all guidelines
- Recruit, train and lead a team of CSA & TLs
- Manage the daily operations associated with the process
- Develop performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objectives




- Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.
- Interact effectively with senior management, other departments and customers
- The candidate will play a key role in the coaching and development of Team Leads Key Deliverables
- Manage and set the standards to ensure excellent customer care is delivered effectively.
- Ensure consistency of service to the
- Achieve KPIs and SLAs through continuous monitoring and corrective action.
- Dashboards and MIS Education
- Any Graduate Qualified Experience
- 3-5 years of work experience.

📌 Assistant Manager (Chennai)
🏢 Digitide Solutions
📍 Chennai