Job Description
– Front Office Associate / Guest Service Associate Department Front Office Reports To: Front Desk Supervisor / Duty Manager
Location:
The Pearl Hotel ( Kanha Shanti Vanam) Address: Kanha Shanti Vanam, Kabir Path, Kanha Village, Nandigama Mandal, Ranga Reddy, Telangana 509325 Location: https://maps.app.goo.gl/XQYHtymZmWZTdjd19?g_st=aw Website: https://heartfulness.org/kanha Employment Type: Full time Working Days- 6 days a week Freshers can also apply Experience candidates -1+ years of relavent experience in Front Office can apply Job Purpose Support daily Front Office activities and deliver courteous, productive service.
Key Responsibilities
Assist guests with enquiries and basic hotel information. Support check-in and checkout procedures. Update guest profiles, reservation notes and special requests.
Coordinate with Housekeeping regarding room status and guest amenities. Answer calls and transfer them to the appropriate department. Maintain the reception desk, stationery, forms and key-control records. Follow up on wake-up calls, luggage requests and other assigned services. Assist with guest feedback collection and service recovery. Maintain grooming, punctuality and professional behaviour. Complete assigned checklists and shift handovers. Qualifications Hospitality qualification preferred. Experience Freshers may be considered. Key Performance Indicators (KPIs) Service quality, task completion, accuracy, grooming and teamwork. Work