03 Nov
|
Joulestowatts
|
Bengaluru
03 Nov
Joulestowatts
Bengaluru
Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for desktop and laptop hardware issues.
- Troubleshoot and resolve technical problems related to PC hardware, software, and peripherals.
- Perform onsite visits for complex technical issues that require hands-on assistance.
- Collaborate with other teams to escalate difficult cases or provide additional resources as needed.
- Document customer interactions using CRM software for accurate tracking and reporting. Desired Candidate Profile
- 1-5 years of experience in Desktop Support, Laptop Support, System Support, Technical Voice Process, or similar roles.
- Diploma/B.
Tech (Computers) degree from a recognized institution.
- Robust knowledge of PC maintenance, IT support, hardware troubleshooting, and desktop troubleshooting skills.
📌 Technical Support Engineer.5 (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru