Job Title: Customer Service Associate
- Domestic Voice Process Job

Location:
Indore, Madhya Pradesh

Job Type
Full-time

Job Description
We are hiring agile Customer Service Associates for our domestic e-commerce voice process in Indore. This is a full-time, work-from-office role focused on high-quality inbound and outbound customer support, service resolution, and performance excellence. Salary Structure:
- ₹21,000 to ₹23,000 CTC per month (Depending on experience and eligibility)
- Additional Performance Linked Incentive (PLI): ₹2,000 per month Eligibility Criteria:
-

Education:
Graduation is mandatory.
-

Experience:
Candidates must meet at least ONE of the following criteria:
* Minimum 1 year of experience in Customer Service Voice or Blended operations.
* MBA Freshers.
* Minimum 6 months of documented Sales or Tele-sales experience.
- Experience in Sales, Insurance, Seller Support,



or similar customer-facing sales roles is highly valued.
- Availability: Immediate joiners preferred.

Key Responsibilities
- Handle inbound and outbound customer calls professionally as per process guidelines.
- Understand customer queries accurately and provide comprehensive support.
- Resolve customer concerns efficiently while maintaining service quality standards.
- Maintain accurate logs and records of customer interactions.
- Achieve assigned individual performance and quality targets. Working Details:
- Schedule: 6 days a week with 1 rotational week off.
- Shift Structure: 9-hour shifts (including a 1-hour break) within a 9:00 AM – 9:00 PM operational window.
- Work Mode: On-site / Work from Office. Pay: ₹21,000.00
- ₹23,000.00 per month Work

Location:
In person

📌 Customer Service Associate (Indore)
🏢 Crabtel Communications
📍 Indore