Key Responsibilities
Application Operations & Monitoring
• Perform daily application health checks and operational monitoring to ensure service availability and performance.
• Monitor application processes, scheduled jobs, interfaces, and automated workflows.
• Validate successful execution of system jobs and investigate failures, delays, and performance issues.
• Support application upgrades, migrations, and environment validation activities.
• Proactively identify operational risks and coordinate remediation activities. Access Management & Security Administration
• Process user access requests, modifications, and revocations across supported applications.
• Ensure access governance and compliance with organizational security policies.
• Support service account and role validation activities when required. Incident Management & Troubleshooting
• Investigate application incidents and operational issues.
• Perform root cause analysis and coordinate resolutions with infrastructure, development, and business teams.
• Track, prioritize, and follow up on pending incidents until closure.
• Maintain explicit communication with stakeholders regarding issue status and resolutions. OFFICIAL USE OFFICIAL USE Data Processing & Validation
• Upload and validate financial summary, KPI, and operational data files.
• Support datapoint management activities and investigate data quality discrepancies.
• Ensure accuracy and integrity of application data through validation and reconciliation processes.
• Monitor data transfer and workflow processes and address exceptions. Batch Job & Workflow Management
• Monitor and validate AFL, IRR, and other scheduled batch jobs.
• Review execution results, troubleshoot job failures, and coordinate corrective actions.
• Analyze recurring job failures and recommend operational improvements.
• Ensure completion of daily,



monthly, and business-critical processing activities. Month-End & Periodic Operations
• Perform DAPPA month-end setup, configuration validation, and processing activities.
• Execute scheduled monthly and quarterly operational checks across supported applications.
• Validate operational readiness and business processing requirements during reporting cycles.
• Document findings and coordinate issue resolution activities. Service Request & Ticket Management
• Manage support requests, incidents, and operational tasks through Jira and service management tools.
• Maintain accurate ticket updates, investigation notes, and resolution details.
• Review and prioritize open requests, service tickets, and operational backlogs.
• Ensure adherence to agreed service levels and support processes. Stakeholder Collaboration
• Work closely with business users, development teams, infrastructure teams, and thirdparty vendors. OFFICIAL USE OFFICIAL USE
• Provide operational status updates and communicate ongoing issues effectively.
• Support audits, compliance reviews, and operational reporting activities.
• Participate in weekly operational reviews and planning discussions. Supported Applications
• eFront
• DAPPA (Frameworks)
• Accurate
• EUC Insight
• Innate Timesheet
• KeyDine Timesheet Key Skills
• Application Support & Operations
• Incident & Problem Management
• User Access Management
• Batch Job Monitoring & Validation
• Data Validation & Reconciliation
• Root Cause Analysis
• Jira & Service Management Tools
• Operational Health Checks
• Application Monitoring & Troubleshooting
• Stakeholder Management
• Process Documentation
• Service Delivery & Support Operations Typical Job Title Senior Application Support Engineer / Application Operations Engineer / Production Support Analyst / Application Support Specialist NA NA

📌 Cloud DevOps (India)
🏢 Zensar
📍 India