- Welcome and assist guests to ensure a pleasant experience.
- Handle guest inquiries, requests, complaints, and feedback professionally.
- Coordinate with different departments to resolve guest concerns promptly.
- Ensure high standards of guest service and satisfaction.
- Monitor guest experiences and identify areas for service improvement.
- Maintain good communication with guests and team members.
- Handle special guest requirements and VIP guests.
- Prepare and maintain guest feedback and service reports.
Requirements:
- Excellent communication and interpersonal skills.
- Robust problem-solving and customer service skills.
- Ability to manage and coordinate with different departments.
- Previous experience in hospitality, resorts, amusement parks, or guest relations is preferred.
- Knowledge of English, Hindi, and Malayalam is an advantage.
Experience:
Relevant experience preferred.
Salary:
Best in the industry / Based on experience and qualifications. Pay: ₹25,000.00
- ₹32,000.00 per month Work