Company Description Garuda Aerospace Limited is India’s largest drone technology startup, specializing in low-cost, precision drone solutions that help industries optimize operations through accurate data. With a portfolio of 40 advanced drone designs and a team of 250+ technical professionals, domain experts, and pilots, the company delivers a broad range of Industry 4.0 services for agriculture, consumer, and enterprise needs. Guided by a mission to positively impact 1 billion lives, and supported by investor and brand ambassador MS Dhoni, Garuda Aerospace is driving India’s emergence as a global drone capital. Role Description The Customer Relationship Specialist is a full-time, on-site role based in Chennai, focused on building and maintaining robust relationships with customers across government and private sectors. In this role, the specialist will respond to customer inquiries, handle support requests, and ensure timely resolution of issues through coordination with internal teams. The position involves tracking customer interactions, gathering feedback, and identifying opportunities to improve satisfaction and retention. The specialist will also assist in onboarding new clients, explaining product features and services, and providing regular updates on orders, service schedules, and performance metrics.



Daily responsibilities include documenting interactions in CRM systems, preparing customer reports, and proactively engaging with key accounts to support long-term partnerships. Qualifications
- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and provide a positive experience.
- Candidates should possess excellent Communication skills, including clear verbal and written communication, and active listening abilities.
- Candidates should possess Customer Satisfaction-focused capabilities, with a commitment to understanding customer needs and improving their overall experience.
- Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend actionable improvements.
- Relevant experience in client-facing roles within technology, hardware, or SaaS environments is beneficial.
- Familiarity with CRM tools and basic MS Office applications is preferred.
- Bachelor’s degree in business, engineering, communications, or a related field, or equivalent practical experience.
- Ability to work collaboratively with cross-functional teams and maintain professionalism in a fast-paced, evolving environment.

📌 Customer Relationship Specialist (Chennai)
🏢 Garuda Aerospace
📍 Chennai