Role & responsibilities Job Title: Virtual Registered Nurse (RN) Post-Visit Patient Outreach

Location:
Remote Job Shift type /time: US Shift Hrs EST Working schedule: 8 AM EST to 5 PM EST – Mon to Fri (5.30 PM IST
- 2.30 AM IST) Position Type: Full Time / Permanent Job 1. Preference for candidates with primary care/family practice experience. 2. Preference in candidates seeking a long-term, permanent position. 3. Strong communication skills. 4. Solid subject matter knowledge and clinical understanding. 5. *NCLEX
* Certification (Active) Job Purpose The Virtual Registered Nurse (RN) is responsible for conducting post-visit outreach to patients who have been seen by a provider, with the objective of clarifying visit outcomes, reinforcing care plans, addressing patient questions, and identifying any new or unresolved clinical or scheduling needs. This role supports a high-volume family medicine practice serving over 50,000 patients annually and plays a critical role in continuity of care, patient engagement, and care coordination, Principal Accountabilities:
• Conduct outbound virtual calls to patients following in-office visits to review and clarify visit details, treatment plans, medications, and next steps.
• Review provider documentation and clinical notes within the EMR prior to patient interaction.
• Accurately document patient interactions, updates, and clarifications directly into the EMR.
• Identify and escalate new clinical concerns, follow-up requirements, or scheduling needs to the appropriate provider or care team.
• Manage a high daily caseload (80+ cases per day)



while maintaining quality, compliance, and patient satisfaction standards.
• Communicate promptly with internal teams in the event of system, connectivity, or access issues.
• Adhere to all HIPAA, data security, and client-specific compliance requirements. Related experience/ must
- have skills /

qualifications:

• Active US Registered Nurse (RN) license – mandatory.
• Strong verbal communication and patient engagement skills.
• English language proficiency: minimum 8/10 for speaking and comprehension.
• Experience in Family Medicine or ambulatory care settings preferred.
• Ability to work independently in a remote/virtual care environment.
• Proven ability to manage high-volume clinical workflows efficiently Specific Tools / Platforms
• MEDENT EMR (secure remote access required).
• Avaya VoIP (CNY) and Ooma VoIP via CinchMD for patient calls.
• WhatsApp for internal coordination and communication.
• Secure standalone CPU/Laptop with reliable high-speed internet. Capabilities Capabilities
• High attention to clinical accuracy and documentation quality.
• Solid time management and productivity in a monitored environment.
• Comfort with performance tracking and daily system monitoring.
• Ability to adapt to structured training programs and client-led workflows.
• Professionalism in patient interactions and cross-functional collaboration. Preferred candidate profile Nursing Educatio *NCLEX
* Certification (Active) Experience in Virtual calls with Patients

📌 Virtual Registered Nurse RN Post-Visit Patient Outreach (Chennai)
🏢 Pure Tree Solutions
📍 Chennai