1. Job Purpose To manage and maintain the organization's IT infrastructure, cloud services, endpoint devices, cybersecurity controls, and user support across Saudi Arabia, Bahrain, Oman, and India. The role combines hands-on IT administration and troubleshooting with implementation, monitoring, and continual improvement of information security controls and applicable compliance requirements. The successful candidate will resolve IT issues, maintain secure and reliable systems, support compliance assessments, prepare audit evidence, and implement practical improvements under appropriate supervision and in accordance with established organizational policies and procedures. 2.

Key Responsibilities
A. IT Infrastructure and Cloud Administration
- Administer Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive.
- Manage Microsoft Entra ID, user accounts, permissions, MFA, and user onboarding/offboarding.
- Administer Microsoft Intune for device enrollment, configuration, compliance, application deployment, and endpoint security.
- Troubleshoot email, identity, synchronization, software, and cloud-service issues.
- Manage networking, including LAN/WAN, DNS, DHCP, routers, switches, firewalls, and VPNs.
- Configure and troubleshoot desktops, laptops, printers, attendance machines, and other peripherals.
- Support Azure resources, virtual machines, and hybrid environments where applicable.
- Maintain IT asset inventories, system configurations, technical documentation, and software licenses. B. Endpoint Security and IT Operations
- Maintain endpoint protection, security updates, patch management, device compliance, and approved security configurations.
- Monitor security alerts and investigate vulnerable, noncompliant, or unprotected devices.
- Implement secure device provisioning, reassignment, deactivation, and handling of lost or stolen equipment.
- Apply appropriate access restrictions and promptly revoke access when no longer required.
- Support backups, recovery, system availability, and business continuity arrangements.
- Coordinate with external IT service providers and vendors to resolve technical issues. C. Information Security Implementation and Compliance
- Implement and maintain applicable information security controls in line with organizational policies, risk assessments, contractual obligations, and regulatory requirements.
- Maintain a compliance register linking applicable requirements to implemented controls, evidence, identified gaps, responsible persons, and corrective actions.




- Conduct periodic compliance checks to verify that security controls are implemented, operating effectively, and supported by current evidence.
- Maintain applicable security policies, procedures, technical configurations, and operational records.
- Support internal and external audits, compliance assessments, evidence submissions, auditor queries, and follow-up assessments.
- Maintain applicable identity and access controls, endpoint protection, logging, vulnerability management, email security, and data protection measures.
- Monitor relevant changes to security requirements and escalate compliance gaps, exceptions, and resource needs to management. D. Security Monitoring, Risk, and Incident Management
- Maintain applicable audit logging across Microsoft 365, identity services, endpoints, and other supported systems.
- Verify relevant logging, time synchronization, log retention, and protection against unauthorized alteration or deletion.
- Identify and document IT and cybersecurity risks, vulnerabilities, control failures, and incidents.
- Investigate security events, coordinate incident response, maintain incident records, and escalate significant issues promptly.
- Support vulnerability remediation, root-cause analysis, backup restoration testing, and recovery activities. E. Continual Improvement and Documentation
- Conduct periodic reviews of access, endpoint compliance, patching, security alerts, incidents, and outstanding actions.
- Recommend practical improvements and automation to strengthen security, reduce recurring issues, and improve IT service efficiency.
- Provide management with periodic reports on IT performance, cybersecurity risks, compliance status, open findings, and improvement activities. F. Multi-Location IT Support
- Provide remote IT support to employees and offices in Saudi Arabia, Bahrain, Oman, and India.
- Coordinate onsite support for technical issues that cannot be resolved remotely, office setup, equipment deployment, and project requirements.
- Maintain consistent IT configurations, security controls, and support procedures across locations.
- Record, prioritize, track, and resolve service requests while keeping users informed of progress.




- Coordinate with local personnel, service providers, and external vendors to ensure timely resolution. 3. Qualifications and Experience
- Bachelor's degree or diploma in IT, Computer Science, Cybersecurity, or a related field.
- Minimum 2–3 years of practical experience in IT support, systems administration, endpoint management, or infrastructure support.
- Hands-on experience with Microsoft 365, Intune, Entra ID, Windows endpoints, and user access administration.
- Working knowledge of networking, firewalls, VPNs, DNS, DHCP, endpoint security, patching, and audit logging.
- Practical understanding of information security compliance
- Experience implementing information security controls or supporting cybersecurity framework compliance is strongly preferred.
- Knowledge of ISO/IEC 27001, applicable cybersecurity regulations, and data protection requirements is an advantage.
- Strong troubleshooting, documentation, communication, and problem-solving skills.
- Ability to work independently and support geographically distributed users. 4. Key Performance Indicators Performance will be assessed against agreed targets for:
- Timely resolution of IT incidents and reduction of recurring problems.
- Completion of scheduled security, patching, endpoint, and access reviews.
- Implementation and effectiveness of applicable security controls and timely closure of compliance gaps.
- Accuracy and availability of audit evidence and IT documentation.
- Timely user onboarding, offboarding, and access revocation.
- Effective incident handling and corrective action closure.
- Completion of planned continual improvement activities.
- Consistent quality of support across all designated locations. 5. Reporting and Accountability The position reports to the designated management representative and coordinates with employees, external IT providers, and relevant compliance personnel. The candidate is responsible for implementing assigned controls, maintaining evidence, identifying deficiencies, and reporting risks. Management retains responsibility for policy approval, resource allocation, risk acceptance, and authorization of significant exceptions. Ideal candidate: A hands-on IT generalist who can independently manage cloud services and endpoints, troubleshoot IT problems across multiple locations, implement information security controls, maintain audit-ready evidence, and drive continual improvement within a lean SME workplace. Pay: From ₹20,000.00 per month Work

Location:
In person

📌 IT Admin (Chikmagalur)
🏢 QMet International Private
📍 Chikmagalur