Job Description
Clinic Manager

Location:
The Dental Bond
- Andheri West Experience Required: 2 – 6 Years

Salary:
₹25,000 – ₹35,000 per month + Attractive Incentives Role Summary The Clinic Manager will be responsible for overseeing the daily operations of the clinic, ensuring a seamless patient journey from appointment booking to post-treatment follow-ups. You will act as the bridge between patients, doctors, and the administrative team, managing everything from front-desk efficiency and stock levels to financial reporting and patient satisfaction.

Key Responsibilities
1. Patient Care & Experience Management ● Scheduling: Oversee the daily schedule; ensure all appointments are confirmed, manage delays, and fill open slots to maximize clinic utilization. ● In-Clinic Care: Lead the check-in/check-out process for new and existing patients. Ensure high standards of patient engagement and rapport building (including offering refreshments and managing case papers). ● Grievance Redressal: Act as the first point of contact for patient grievances, recording issues in the system and coordinating with doctors for timely resolutions. ● Communication: Manage reminder messages, post-treatment follow-ups, and dormant patient re-engagement strategies. 2. Operations & Workflow Coordination ● Workflow Oversight: Manage specialized workflows such as Ortho and CEREC, ensuring all administrative steps are completed. ● Stock & Inventory: Monitor and maintain entry/exit logs for clinic items; manage stock levels for specific departments to prevent shortages. ● Digital Management: Clear reception emails, resolve daily CRM issues, and ensure all digital patient records are updated accurately. 3.



Financials & Reporting ● Accounts: Conduct daily EOD accounts reconciliation with the lead doctors. ● Reporting: Generate monthly income reports, doctor productivity reports, and source-wise new patient data reports to track clinic growth. ● Billing: Oversee billing accuracy and manage any pending documentation or financial records. 4. Marketing & Lead Management ● Lead Conversion: Manage new leads, ensure timely communication, and track conversion from inquiry to appointment. ● Feedback Collection: Implement systems to collect and report on patient feedback to improve service quality. ● Growth Strategy: Attend weekly meetings to discuss marketing strategies and dormant patient outreach. 5. Team Leadership & Meetings ● Daily Coordination: Lead the morning team meeting and the End-of-Day (EOD) handover meeting to ensure smooth transitions between shifts. ● Review: Participate in monthly review meetings with the team to discuss performance and operational bottlenecks. Required Skills & Qualifications ●

Experience:
2–6 years in clinic management, hospitality, or front-office operations. ● Software Proficiency: Experience with clinic management software or CRM tools,AI tools, Excel or Google sheets is highly preferred. ● Technology Proficiency:



Proficient in basic hardware troubleshooting and the management of digital patient-flow systems to prevent service disruptions ● Communication: Exceptional verbal and written communication skills in [Insert Languages, e.g., English, Hindi, Marathi]. ● Organizational

Skills:
Ability to multitask in a fast-paced workplace and manage complex schedules. ● Analytical

Skills:
Comfortable working with data for monthly reports and productivity tracking. Work Schedule & Conditions ●

Working Hours
9 hours per day. ● Work Week: 6 days per week (54-hour work week). ● Weekly Off: One day off per week (fixed or rotational). ● Leaves: As per org policy. Why Join Us? ● Manage operations in a tech-driven, "art-gallery" inspired environment featuring world class technology like CEREC and 3D CBCT. ● Join a clinic that maintains a perfect 5.0-star reputation and adheres to elite European hygiene and sterilization standards. ● Lead a team that serves an international patient base, offering unique experience in handling diverse cultural expectations and premium service standards. ● Competitive salary with a clear incentive structure. ● Opportunity to oversee complex workflows and lead a dedicated team in a rapidly growing healthcare brand. ● Structured 54-hour work week with a focus on operational efficiency. Pay: ₹25,000.00
- ₹35,000.00 per month

Benefits:
- Paid sick time
- Paid time off Ability to commute/relocate:
- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Location:
- Andheri West, Mumbai, Maharashtra (Preferred) Work

Location:
In person

📌 Clinic Manager (Andheri West)
🏢 TDB healthcare
📍 Andheri West