Customer Support Executive (Mumbai)

Customer Support Executive (Mumbai)

03 Nov
|
The Skill Hub
|
Mumbai

03 Nov

The Skill Hub

Mumbai

Work From Office, Permanent Hiring, Multiple Locations *
* No Sales/ No Targets Process / Position: E-commerceProcess

Location:
Chandivali, Mumbai Qualification: HSC or Graduate

Experience:
0 to 12 months Experience Training Days: 20-25days Assessments: Voice & Written versant, Typing Test Salary In Hand: 16,000 to 19,000 TCTC: 2,64LPA to 2.96LPA Skill sets: Excellent English Communication (Versant 5 Level) Shifts: 24*7 Shift (Male) 7am to 10pm (females) Working and Week offs: 5days Working & 2 rotational week-off Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai __________________________________________________________________________________________________________ Process / Position: Banking

Location:
Chandivali, Mumbai Qualification:HSC or Graduate

Experience:
0 to 12 months Experience Training Days: 20-25days Assessments: Voice & Written versant, : Typing Test Salary In Hand: 16,000 to 19,000 TCTC: 2,64LPA to 2.96LPA Skill sets: Excellent English Communication (Versant 5 Level) Shifts: 24*7 Shift (Male) 7am to 10pm (females) Working and Week offs: 5days Working & 2 rotational week-off Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai ________________________________________________________________________________________________________ Process / Position: Education loan inquire process

Location:
Chandivali, Mumbai Qualification:HSC or Graduate

Experience:
0 to 12 months Experience Training Days: 20-25days Assessments: Voice & Written versant, : Typing Test Salary In Hand: 16,000 to 19,000 TCTC: 2,64LPA to 2.96LPA Skill sets: Excellent English Communication (Versant 5 Level) Shifts: 24*7 Shift (Male) 7am to 10pm (females) Working and Week offs: 5days Working & 2 rotational week-off Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai _______________________________________________________________________________________________________________________________ Job Opening: Domestic Voice Process Executive Role Overview We are seeking motivated and knowledgeable professionals to join our Healthcare Process team. This role involves patient interaction, appointment booking, and explaining healthcare packages with clarity and empathy.

Key Responsibilities




Handle inbound and outbound calls as per business requirements Book appointments for patients and explain healthcare packages in detail Provide excellent customer service and maintain professional communication standards Apply medical knowledge or process understanding to support patient queries Work Schedule 5-day working with 2 split week offs Rotational shifts for male employees Day rotational shifts for female employees No cab facility provided Desired Candidate Profile Minimum qualification: 10+2 or Graduation (any stream) Robust communication skills in English (mandatory) Knowledge of regional languages such as Telugu, Hindi, Odia, Bengali is preferred Good knowledge of medical terms or healthcare processes Ability to work in rotational shifts and adapt to business needs Prior experience in healthcare BPO or customer service preferred Interview Process Candidates will go through 4 rounds of interviews: HR Screening Operations Round Client Round Versant Test Interview Timings: 10:00 AM 2:00 PM

Location:
Somajiguda, Hyderabad Compensation Competitive package ranging from 2.1 LPA to 3 LPA based on experience and skills __________________________________________________________________________________________________________________ Job Title: Associate Customer Support Voice

Location:
Hyderabad

Salary:
2.5L for Fresher/2.87L for 13+months/3.2L 25+ months Language Proficiency: • Mandatory: English & Hindi (90% volume) • Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)
- SVAR 48 and Above Qualifications & Applicant Specifications: • Undergraduate/Graduate in any discipline • Excellent Communication

Skills:

- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency • Verbal: English & Hindi (primary)

Key Responsibilities
• Handle inbound and outbound calls professionally with strong communication skills • Adhere to login and production hours:
- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules • Shift Timings:
- Male employees: 24/7 rotational shifts
- Female employees:



Rotational day shifts • Stay updated with process knowledge and daily updates Skills Required • Strong verbal and written communication • Customer-centric approach with problem-solving ability Employment Type: Permanent. • Working days after training: 5 days with 2 days rotational weekly off. • Office

Location:
DivyaSree Omega Building, Hyderabad __________________________________________________________________________________________________________ Process: Health Care, Bangalore Required skills and

qualifications:
Strong written and verbal communication skills with neutral Indian Accent. Ability to communicate calmly and diplomatically with patients & co-workers. Keen attention to detail, especially involving checking customer details and update the proper information in relevant tool. Proficient in customer service Active listening and comprehension skills Strong customer service skills. Ability to build positive relationships with patients. Education qualification: Degree/10 + 3 years Diploma pass /+2 would be the minimum qualification. Typical duties and

responsibilities:

- Handling the calls with good communication skills professionally. Can speak fluently in Assamese, Gujarati, Bengali and English languages as per region.
- Language Combination required: (English + Assamese) or (English + Guajarati) or (English + Bengali) Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus
• Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
- Employment Type: Permanent.
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.

📌 Customer Support Executive (Mumbai)
🏢 The Skill Hub
📍 Mumbai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: customer support executive (mumbai) / mumbai