Hiring for Leading ITES Company in Kolkata Customer Support Freshers & Experienced Candidates Can Apply To Apply, WhatsApp Hi @ (phone hidden) Call Our HR's Vasudha (phone hidden) Rebekah james (phone hidden) Sai Shruti (phone hidden) Job

Location:
New Town, Kolkata Available Roles 01 | CUSTOMER SUPPORT ECOMMERCE NON-VOICE FRESHER OPPORTUNITY
- Qualification: Graduate / Undergraduate
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Experience:
Fresher
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Salary:
18,000 In-Hand
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
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Location:
New Town, Kolkata 02 | CUSTOMER SUPPORT TRAVEL VOICE FRESHER OPPORTUNITY
- Qualification: Graduate / Undergraduate
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Experience:
Fresher
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Salary:
20,000 21,000 In-Hand
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
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Location:
New Town, Kolkata 03 | CUSTOMER SUPPORT INTERNATIONAL VOICE EXPERIENCED OPPORTUNITY
- Qualification: Graduate / Undergraduate
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Experience:
Minimum 1 Year of Experience in International Calling
- CTC: 3.6 LPA 3.9 LPA
- Approx. In-Hand: Maximum 25,000 Per Month
- Salary Hike: Up to 30% over Last Drawn Salary,



subject to the maximum offer
- Additional

Advantages:
Incentives
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
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Location:
New Town, Kolkata

Key Responsibilities

- Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.
- Understand customer concerns through effective listening/probing and provide appropriate support.
- Assist customers with product, service, order or travel-related queries depending on the assigned process.
- Maintain professional communication and deliver a positive customer experience.
- Record customer interactions and resolutions accurately in the system.
- Follow defined quality, productivity, SLA and process guidelines.
- Escalate unresolved or critical customer concerns to the appropriate team when required. Why Apply? 5 Days Working | 2 Rotational Offs | Cab Facility | 1,400 Travel Allowance | Fresher & Experienced Opportunities New Town, Kolkata Interested Candidates: WhatsApp Hi @ (phone hidden) Limited Openings Apply Now

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