## Job highlights
- The candidate should have hands-on experience in Intune,MDM solutions,ITIL processes,and troubleshooting device compliance issues
- Education Required: Bachelors Degree. Education Preferred: Bachelors Degree
- Must Have Skills
- Skills Preferred
- Experience Required
- Experience Preferred
- Good To Have Skills Client Operations L3 Engineer: We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. ### Responsibilities
- Intune Administration & Endpoint Management: Manage and maintain Microsoft Intune for Windows, iOS, and Android devices. Handle device enrolment, compliance policies, app protection, and configuration profiles. Troubleshoot and resolve Intune-related issues such as enrolment failures, compliance errors, and software deployment failures. Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies. Support Autopilot provisioning and policy enforcement for end-user devices. Ensure endpoint security and compliance as per enterprise security policies.
- Incident Management & Troubleshooting: Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2). Work closely with Service Desk / GIM, SME teams, and vendors (Microsoft) for troubleshooting. Perform root cause analysis (RCA) and contribute to permanent fixes. Maintain incident logs, documentation, and knowledge base for recurring issues. Ensure adherence to SLAs for issue resolution and incident response.
- Service Improvement & Automation:



Identify trends in incidents and recurring problems to improve service stability. Automate manual tasks using PowerShell, Intune Graph API, and automation tools. Assist in developing SOPs, technical playbooks, and troubleshooting guides (KBAs). Provide input to process improvements and optimization initiatives.
- Stakeholder & Communication Management: Collaborate with Client engineering Teams and support teams to address any staging issues. Participate in technical discussions, problem-solving sessions, and weekly service reviews. Maintain transparency in incident handling and provide timely updates to leadership. ### Must Have Skills
- Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management.
- Proficiency in PowerShell scripting and automation for troubleshooting
- Experience in troubleshooting hardware and software issues.
- Ability to communicate technical information effectively and stakeholder management skills. ### Valuable To Have Skills
- Experience with Workplace Technology Solutions.
- Strong understanding of endpoint management and security.
- Demonstrated ability to analyse Net Promoter Score (NPS) feedback to identify and implement opportunities for enhancing the Windows client staging environment. ### Skills
- Microsoft Windows
- Windows 11
- Microsoft Azure ### Skills Preferred
- IT Operations
- Administration
- System Administration ### Experience Required
- Specialist Exp: 5+ experience in relevant field ### Experience Preferred
- 3+ in Windows Client OS Administration and SNOW experience ### Education
- Education Required: Bachelors Degree
- Education Preferred: Bachelors Degree Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Microsoft Intune administration Professional (Chennai)
🏢 Diensten Tech
📍 Chennai