Support, Firewalls, Network
- Convergence Technology (Video/Voice) with specific expertise supporting Cisco Room Devices, Brightsign players and broadcast encoders. The position provides remote support to internal users and is responsible for the initial configuration of devices, live webcast setup, and implementing change controls Operate and support collaboration hardware used in conference rooms, including Cisco Room Devices, Crestron control systems, and QSC audio systems.
- Administer and support collaboration platforms, including Cisco Control Hub, VBrick Rev, and Appspace.
- Work directly with users to troubleshoot video, audio, and connectivity issues on supported devices and applications.
- Perform initial configuration, registration, and onboarding of collaboration and signage devices into management systems.
- Set up and support live webcasts, town halls, and other streaming events using VBrick and Epiphan encoders,



including pre-event checks and live monitoring.
- Implement and follow established change control processes for configuration changes, firmware upgrades, and platform updates.
- Maintain accurate documentation of system configurations, standard operating procedures, change activities, and troubleshooting guides.
- Contribute to continuous improvement by identifying recurring issues, recommending enhancements, and updating knowledge base content 7yrs t 10yrs We can offer 24 LPA "," Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Support, Firewalls, Network Professional (Chennai)
🏢 Diensten Tech
📍 Chennai